New

IS Generalist Support Assistant

California Institute of Technology
vision insurance, parental leave, paid time off, sick time, tuition reimbursement
United States, California, Pasadena
Mar 17, 2026
Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community. Job Summary IPAC is a division of Caltech focusing on astrophysical research. We house and maintain some of the largest astrophysical data archives in the world, containing data from ground-, air-, and space-based telescopes. The ISG Operations team is responsible for delivering a consistent, secure, and high-quality technology experience for staff and visitors. To achieve this, the team manages a wide range of technical duties, including: Staff Computing: Managing and supporting all computing equipment across Windows and macOS environments, ensuring secure configuration, reliable performance, and full lifecycle management from deployment to retirement. IoT Infrastructure: Administering and maintaining public-facing IoT devices, including setup, monitoring, firmware updates, and network connectivity for stable and secure operations. Audio-Visual (AV) Systems: Overseeing AV systems across conference rooms, meeting spaces, and public areas, including the installation, configuration, troubleshooting, and preventative maintenance of displays, conferencing platforms, microphones, and control systems. Live Event Support: Providing live technical and AV support for meetings, conferences, and special events to ensure seamless presentations and reliable hybrid collaboration. Asset Management: Maintaining accurate asset tracking, documentation, and user support while collaborating effectively with internal teams. We would like to hire an occasional summer hire to assist with many of the Operations Team's daily tasks. This is an on-site position in Pasadena, California. Basic Qualifications If you have the following in your background, then we want to hear about your interest in joining our team: Experience with scripting and programming languages. macOS and Windows 11 skills. Preferred Qualifications Beyond these basic qualifications, there is a set of skills and experiences that will add to your ability to contribute to the roles and responsibilities of an Information Systems Generalist. The following might give you a head start here, but even if these do not describe you or your experience, we would still like to hear from you: Experiences with audio-visual equipment. Experiences using Microsoft Teams and Zoom meetings. Ability to work both with a team and individually. Good communication skills. Required Documents Resume Cover Letter Applications are due 4/15/26. Hiring Range $22.50 - $23.50 per hour The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our benefits and staff perks. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Caltech is a VEVRAA Federal Contractor. To read more Equal Employment Opportunity (EEO) go to eeoc_self_print_poster.pdf. Disability Accommodations Caltech complies with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants and employees to perform the essential functions of a position. If you would like to request an accommodation to complete this application, interview, or otherwise participate in the employee selection process, please contact Caltech Recruiting at employment@caltech.edu. Additionally, if you do not meet the basic qualifications of a role but believe you can perform the essential functions of the job with reasonable accommodation, please reach out to Caltech Recruiting at employment@caltech.edu.