Essential Duties and Responsibilities
- Exhibits expertise in all aspects of phlebotomy tech 3 role
- Exhibits expertise in all aspects of phlebotomy central processing workflow.
- Exhibits expertise in all aspects of customer service specialist role.
- Supervises phlebotomy partners, performs and assures training is completed and competency checklists are completed for phlebotomy staff.
- Conducts partner performance evaluations, assigns tasks and manages phlebotomy work schedule when call ins occur.
- Interacts with Nursing, Emergency, Outpatient and Occ Med departments as needed.
- Oversees nursing staff training/competency for decentralized phlebotomy functions including blood glucose monitoring.
- Management of blood glucose interface including troubleshooting blood glucose interface and blood glucose instruments as necessary.;
- Manages Breathalyzer program.
- Maintenance of breathalyzer equipment and provides yearly follow up training on breathalyzer and urine drug screen collection program.
- Manages phlebotomy/central processing inventory.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High school diploma. Three years minimum experience in phlebotomy, customer service specialist and central processing roles of the laboratory.
Certification and Licensure
Phlebotomy Certification required or 7 years of phlebotomy experience in lieu of certification.
Skills and Abilities
N/A
Special Physical Demands
The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Good eye/hand coordination and close vision required.
Level of Supervision
Must be able to work independently with minimal supervision.
Supervises
Directly supervises employees in Phlebotomy. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. PAY RANGE:
$19.79 - $29.68
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women
|
Mercy Health Corporation
$19.79 - $29.68
paid time off
Mar 17, 2026