New

Sr. Loan Administration Specialist Loss Mitigation

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Mar 17, 2026
What You'll Do Loss Mitigation Review & Decisioning You will evaluate and process requests that help borrowers navigate financial hardship. Responsibilities include: * Reviewing incoming loss mitigation requests from multiple channels. * Ensuring all documentation is complete, accurate, and investor-compliant. * Analyzing borrower financials and loan data to determine eligibility. * Escalating cases to investors when appropriate. * Communicating decisions to servicers clearly and on time. Customer & Investor Support You will serve as a knowledgeable resource for servicers, investors, and financial institutions: * Manage inquiries through ServiceNow and via phone calls on Microsoft Teams. * Deliver strong customer service with a focus on first-call resolution. * Document all interactions thoroughly and accurately. * Collaborate with your team to maintain coverage and reduce wait times. * Handle escalations efficiently and professionally. Mortgage Insurance Cancellation Management You will support mortgage insurance cancellation processes by: * Reviewing cancellation requests in eMAQCS Plus within required timelines. * Communicating outcomes to financial institutions. * Maintaining detailed and organized records of findings. * Completing weekly investor reports and updating a Microsoft Access database. * Prioritizing tasks to manage workload effectively. Reporting & Analytics Your analytical skills will support data-driven decision-making: * Preparing monthly and ad hoc reports for internal teams, investors, and financial institutions. * Validating data, identifying trends, and summarizing insights. * Coordinating with cross-functional partners to ensure accurate and timely reporting. Quality Control & Training As a subject matter expert, you will help drive high-quality underwriting practices: * Conduct quality control reviews on Xtra and Traditional loss mitigation files. * Train staff on best practices and underwriting expectations. * Support ongoing process improvements. What You Bring Top Skills & Experience * Loss mitigation experience (modifications, forbearance, repayment plans, deferrals, retention strategies). * Default or delinquency management experience, with understanding of the full lifecycle. * Mortgage servicing or loan operations background. * Ability to analyze large datasets, identify patterns, and interpret delinquency reporting codes. * Experience handling escalations and communicating with internal/external stakeholders. * Customer service experience, including phone and email support (ServiceNow preferred). * Experience with ad hoc reporting and data analytics. Technical Skills * Strong proficiency in Microsoft Office, especially Outlook, Excel, Access, Word, and Teams. * Advanced knowledge of Microsoft Access is highly preferred. * Strong understanding of system and technical concepts. * Ability to quickly learn proprietary systems, including MPF applications. Professional Competencies * Excellent verbal, written, and listening communication skills. * Strong attention to detail and accuracy. * High integrity, dependability, and personal accountability. * Ability to manage ambiguous situations and work independently. * Proven time management and prioritization abilities. * Bachelor's degree preferred. Ideal background Candidates with experience similar to top industry performers-particularly those with backgrounds in default management, loss mitigation, customer support, or mortgage servicing-are highly encouraged to apply. Job Type & LocationThis is a Contract position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Chicago,IL. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.