New

Sr. Loan Administration Specialist Loss Mitigation

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Mar 17, 2026
About the Role We're seeking a highly skilled Sr. Loan Administration Specialist (Loss Mitigation) to support a leading financial institution in managing delinquent loan processes, loss mitigation reviews, insurance cancellations, reporting, and quality control. This role is ideal for someone who is analytical, detailoriented, and experienced in the endtoend delinquency lifecycle. Work onsite takes place in a modern, renovated downtown Chicago office within the iconic Old Post Office, featuring beautiful workspaces, an onsite restaurant, a coffee shop, and free lunches for employees. Key Responsibilities Loss Mitigation & Loan Review * Manage and process loss mitigation requests from various channels. * Ensure timely processing and adherence to regulatory and investor guidelines. * Review submissions for completeness and accuracy. * Analyze borrower and loan financial data to determine eligibility for mitigation options. * Escalate complex or nonstandard cases to the appropriate investor. * Communicate decisions promptly to servicers. Customer Service & Inquiry Management * Use ServiceNow to handle inquiries from investors and financial institutions. * Conduct outgoing calls via Microsoft Teams. * Provide exceptional customer service with emphasis on onecall resolution. * Document inquiry resolutions thoroughly. Insurance Cancellation Handling * Use eMAQCS Plus to process mortgage insurance cancellation requests. * Review documentation, communicate decisions, and maintain detailed findings. * Prepare weekly investor reports and update a Microsoft Access database. Reporting & Data Analysis * Compile monthly and adhoc reports for investors and financial institutions. * Collaborate with internal teams to ensure data accuracy. * Analyze data, summarize findings, and meet strict reporting deadlines. Quality Control & Training * Perform QC reviews for loss mitigation requests across loan types (Xtra & Traditional). * Assist with training staff on bestpractice underwriting standards. * Support continuous improvement initiatives and workflow optimization. Required Experience & Skills Must-Have Qualifications * 4-5+ years of experience in the delinquency lifecycle (early, mid, late stage, default, loss mitigation, foreclosure prevention, postconveyance). * Experience with QC, escalations, and servicing oversight. * Familiarity with FNMA systems, including: * SMDU (Servicing Management Default Underwriter) * LSDU (Loan Servicing Data Utility) * Property360 * AMN (Asset Management Network) * Loss mitigation experience: modifications, forbearance, repayment plans, deferrals. * Delinquency reporting experience and understanding of associated codes. * Ability to manage large data sets, identify patterns, and perform analytical reviews. * Customer service experience (phone + ServiceNow ticketing). Technical Requirements * Strong proficiency in Microsoft Office, especially: * Excel * Access (extensive knowledge required) * Outlook, Teams, and Word * Ability to learn mortgage systems quickly; fast learner with strong technical aptitude. Soft Skills * Strong communication skills (verbal, written, and listening). * Exceptional attention to detail. * Ability to work independently and handle ambiguous situations. * Reliable, high integrity, dependable. * Effective time management and prioritization skills. Education * Bachelor's degree preferred. Why This Role is Attractive * Work in a beautifully renovated downtown office in a historic building. * Onsite amenities include a restaurant and coffee shop. * Free lunches offered to employees. * Opportunity to work for a respected financial institution supporting mortgage lending and community investment. * Potential for longterm extension depending on performance and location. Job Type & Location This is a Contract position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Chicago,IL. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.