New

Service Desk Technician

TEKsystems
$19.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Indianapolis
Mar 17, 2026
Service Desk Technician Position Overview A Service Desk Technician is needed to assist a highvolume support team responsible for responding to incoming calls and email tickets. This role involves basic troubleshooting, documenting issues, and supporting users across a variety of applications and devices. The ideal candidate brings strong customer service skills, a positive attitude, and the ability to learn quickly in a fastpaced environment. Key Responsibilities * Respond to incoming phone calls and emailbased support requests. * Work within two support queues: application support and general technical inquiries. * Perform basic troubleshooting for software, hardware, and accountrelated issues. * Document all interactions and resolutions clearly in the ticketing system. * Manage highvolume workloads, with daily ticket counts ranging from several hundred to over a thousand across the team. * Assist with new application or system rollouts when needed. * Collaborate with team members to ensure timely resolution of user issues. * Support additional tasks as assigned. Required Skills * Strong customer service and communication abilities. * Experience handling phonebased support or help desk inquiries. * Ability to troubleshoot basic issues across operating systems and mobile devices. * Familiarity with documentation practices in a ticketing environment. * Ability to work efficiently in a highvolume, fastpaced setting. Preferred Skills * Experience supporting Windows environments. * Exposure to user account administration. * Familiarity with mobile device troubleshooting. * Prior experience assisting with application rollouts. * Work history in customer service, retail, or other peoplefocused roles. Soft Skills & Attributes * Outgoing, friendly, and eager to learn. * Strong initiative and willingness to take ownership. * Ability to remain calm and professional under pressure. * Teamoriented mindset with a positive attitude. Work Environment * Team of six, currently understaffed, offering opportunities to make an immediate impact. * Highvolume support environment with frequent user interaction. Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Indianapolis,IN. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.