Outpatient Operations Manager, Laboratory Services

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Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

• Provide day-to-day operational oversight of laboratory services across multiple clinical locations to ensure efficient workflows, high-quality service, and compliance with organizational standards. (20%)
• Supervise, coach, and support laboratory staff through regular one-on-one meetings, performance management, professional development, and annual evaluations. Address employee relations issues in collaboration with Human Resources. (20%)
• Monitor and manage financial performance across multiple administrative units, including budget preparation, expense monitoring, variance investigation, and productivity analysis to support responsible resource utilization. (15%)
• Support strategic growth initiatives by coordinating operational planning for new laboratory sites, clinic expansions, and service line development. (15%)
• Ensure ongoing readiness for regulatory and accreditation requirements, including Joint Commission standards, policy management, and coordination of survey preparation activities. (15%)
• Develop, analyze, and present operational metrics including productivity, volume trends, turnover, and other performance indicators to support leadership decision-making and continuous improvement. This includes partnering with various stakeholders across the organization to address operational needs and initiatives. (15%)

• Bachelor's Degree Required
• Master's Degree preferred

• 4-6 years Minimum of 4 years of progressive leadership experience in laboratory operations, clinical laboratory services, or a related healthcare environment. Experience should demonstrate performance management, regulatory knowledge and the ability to interpret operational metrics to support continuous improvement. Required

• MLSASCP-Medical Laboratory Scientist or equivalent - ASCP - American Society for Clinical Pathology Required

• Knowledge of operational management and improvement practices sufficient to be able to accomplish assigned division objectives.
• Skills in establishing and maintaining effective working relationships with patients, employees, physicians, and the public
• Ability to maintain quality control standards
• Ability to interpret, adapt, and apply guidelines and procedures
• Ability to present to large groups and have quality public speaking skills
• Ability to develop training and instructional material
• Knowledge of electronic health records, Epic preferred
• Proficient with project management tools and Microsoft Office Suite (particularly Outlook, Word, Excel, and PowerPoint)
• Knowledge of regulatory standards and compliance requirements.
• Skilled in decision making and analyzing data
• Ability to work independently as well as collaboratively with other internal and external team members to ensure timelines are met.
• Ability to act as a resource to staff for operational and administrative questions.
• Ability to maintain effective working relationships with medical staff, administration, and other departments.
• Has emotional intelligence and quotient, professional communication and interpersonal skills.
• Strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands.
• Ability to communicate positively and effectively both written and verbal to a variety of staff, managers, administration and other professionals.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.