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Hot Expeditor/ Tray Line Server

Massachusetts General Hospital
United States, Massachusetts, Boston
273 Charles Street (Show on map)
Mar 17, 2026
Responsible for the preparation and assembly hot and cold food items following the established policies and procedures in accordance with patients, cafeterias and catering menus and needs. Ensures that all food items meet standards for quality, quantity, and portion control as set by the department. Maintains safety and sanitation standards within the unit.
*Set up hot food trayline for current day's meals - breakfast, lunch, and dinner. Hot food line must be setup 15 minutes prior to each meal
*For breakfast, pans of hot food from oven and pan up; breakfast meat and home fries. Pan soups and broths utilizing correct procedure to prevent safety incidents from happening.
*Retrieve ROP soups and broths from refrigerator, place in bain-marie to reheat
*Take temperatures of all hot foods and soups and record for each meal. Notify supervisor if temperatures are not at the appropriate level.
*Plate special foods for trayline as called. Understand the different items for ground and pureed items. Deliver special foods to the appropriate "pod".
*Refill trayline frequently during meal period.
*Work closely with Production area cook. Communicate food items needed with an appropriate lead time.
*Communicate with Trayline managers and Production managers about food items being late or equipment not properly functioning.
*Remove food after trayline is completed. Consolidate food as appropriate based on quality.
*Follows par levels as determined by Production/Census and able to identify shortages before they occur and appropriate procedures for getting all products needs for trayline service.
*Ability to identify food quality, quantity and report any discrepancies to the manager work area during meal services for any needs or requirements.
*Closely observes sanitation of food and area, proper food handling techniques, storage and food temperature control procedures.
*Follows Hospital and Department safety policies and routinely practices sound safety procedures and techniques, especially when working with any food preparation machines, food processors, knives, micro-waves, and other equipment to assure safety of self and others.

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
ServSafe Food Handler Certification - ServeSafe National Restaurant Association preferred
Experience
directly related experience 5-7 years required
Knowledge, Skills and Abilities
- Ability to work independently but also be a team player.
- Moderate physical effort requiring long periods of standing, walking, and periodic lifting of 50 pounds or more.

Physical Requirements
  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
  • Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Occasionally (3-33%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Occasionally (3-33%)
  • Reaching Occasionally (3-33%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


  • The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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