Principal Software Engineering Manager - Business Enablement

Xbox's Creator Onboarding, Release, and Support (CORS) organization is on a mission to become the essential publishing platform for all game creators. Within CORS, the Business Enablement (BE) team builds and operates the core business systems, onboarding infrastructure, CRM platforms, data pipelines, and platform services that power the end-to-end creator journey from first sign-up to live operations at global scale.

We are looking for aPrincipal Software Engineering Manager to lead the Business Enablement engineering team. In this role, you will manage a team of approximately 10 full-time engineers plus vendor staff, spanning software engineering, CRM development, data engineering, and site reliability across multiple geographies. You will drive technical strategy, operational excellence, and people development while ensuring that Xbox's creator ecosystem is inclusive, scalable, and secure.

This is a people management role where you willmodel, coach, and careembodying Microsoft's culture, defining team objectives, enabling success across boundaries, and investing in the growth of every individual on your team.

We are looking for an experienced engineering leader who is passionate about building inclusive teams, driving business platform modernization, and operating multi-disciplinary engineering organizations at scale. The ideal candidate brings deep experience in people management, cloud-scale service operations, and cross-functional collaboration and is energized by the opportunity to shape the systems that power every game creator's journey on Xbox.

Responsibilities include:

• Lead, coach, and grow a diverse engineering organization spanning software engineering, CRM/Dynamics 365, data engineering, and site reliability across multiple geographies and vendor partnerships fostering a culture of belonging, continuous learning, and high performance
• Own the technical vision and engineering roadmap for Xbox's core business systems including partner onboarding, developer identity, CRM, contract automation, and data platforms ensuring alignment with CORS's strategic priorities and long-term organizational goals
• Drive production reliability and security excellence across a broad service portfolio, championing Secure Future Initiative (SFI) compliance, incident readiness, and operational rigor as foundational engineering practices
• Lead AI-driven modernization of business processes, replacing manual workflows with scalable, intelligent automation that accelerates the creator journey and unlocks new partner capabilities
• Collaborate across CORS and Xbox Business teams with Product Management, Business Development, and peer engineering teams to align on priorities, resolve cross-team dependencies, and deliver cohesive end-to-end creator experiences

Required/minimum qualifications

• Experience with CRM platforms (e.g., Dynamics 365), data engineering pipelines, or business process automation
• Experience leading distributed and geographically diverse engineering teams, including vendor partner management
• Familiarity with cloud-scale service operations, incident management, and SRE practices
• Track record of building inclusive teams and fostering psychological safety in engineering organizations
• Experience with security compliance frameworks and secure-by-design engineering practices

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Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.