Service Extension Representative

The Salvation Army offers essential emergency assistance across every ZIP code in Wisconsin and Upper Michigan, ensuring that individuals and families in need have access to critical support. Through its Service Extension Program, The Salvation Army serves suburban and rural areas where no physical Salvation Army center exists.

The Service Extension Representative must live in (or within 30 minutes of) the zone served:

The Service Extension Representative creates and maintains a Salvation Army presence in communities not served by a Corps by providing emergency assistance for the body and spiritual care for the soul. Provides direction to Service Extension Volunteers in the distribution of emergency assistance, fundraising and enhances corporate donor relationships within the service area.

About the role:

• Participates with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
• Works with volunteer consultants throughout the service area to recruit and fill vacancies on Service Unit rosters, i.e., Chairpersons, Kettle Coordinators, Disaster Coordinators, Recruits, trains, and manages volunteers as needed for all program services.
• Ensures ongoing training for Service Extension Unit volunteers and schedules regional meetings with Service Extension volunteers and Corps Community personnel.
• Participates in community planning and/or organizing activities, designated as relevant to the objectives of the Service Extension Department.
• Explains the function of the Service Extension Department to the communities served through participation in community groups or activities, dealing with the social problems of individuals or families, and develops relationships with professional and administrative personnel in public, private, or civic groups.
• Provides direction, guidance and resource information through regular personal visits, correspondence and phone calls with Service Extension volunteers.
• Monitors Service Extension Unit expenditures versus their budget allocations on a regular basis. Ensures that Service Extension Unit volunteers adhere strictly to fiscal guidelines.
• Manages the Christmas Kettle Campaign(s) for the service area. Promotes special fund-raising activities in designated Service Extension areas and encourages volunteer involvement in Christmas Kettles and other special events. Also has the ability to hire Seasonal Kettle Coordinators with the SE Directors blessing.
• Provides client casework when necessary.
• Provides advice and assistance in responding to disasters in cooperation with Emergency Disaster Services.
• Participates on behalf of The Salvation Army in United Way budget hearings within the region, providing required information on programs and services, and encourages local volunteer participation.
• Provides a monthly calendar of events for scheduled activities.
• Maintains a file of regional success stories to be used in Army communications.
• Maintains a listing of corporations within the service region; shares this with the Grant Writer for possible funding to support local programs.

Education: High school diploma or equivalent

Experience: At least three years of work and/or educational experience in social work, marketing or account management.

OR

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Valid Wisconsin driver's license with clearance to drive from TSA's insurance.

Travel: Must reside within Service Unit Counties or within 30 minutes of said counties. Regular travel throughout the assigned service area required.

Working Conditions: Regular travel through all types of weather conditions. Much of this job is performed indoors in normal room temperature conditions. The noise level in the work environment is usually low to moderate. At times the duties will involve working with individuals having infectious and/or communicable diseases. Exposure to extreme conditions, especially in a disaster relief setting, will occasionally be required.

• This position is salaried, non-exempt. Overtime will be paid for hours worked in excess of 40 per week.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.