Project Manager III - Operations

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Description Summary

Provide Leadership, work flow coordination, contract execution and overall direction and guidance to
ensure the accurate completion of all required tasks as stated in the contract

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Plan and coordinate a work plan that identifies and sequences tasks to be staged and processed to ensure service level agreement workloads are completed accurately and as stated in the contract.

• Oversee and direct the overall execution of the Quality Control Plan.

• Prepare and maintain a system of control to record the receipt and distribution of incoming workloads with the ability to make any necessary adjustments to improve efficiency and effectiveness to the reporting method.

• Complete and submit employee evaluations and contract reports as scheduled or required. Contract reports will include spreadsheets and reports reflecting analysis made, discrepancies noted and corrective action taken.

• Proactively communicate issues and concerns internally and externally and follow through until the issue has been resolved- send an email status to the correct resource within 5 business days until the issue has been resolved.

Additional Duties

• * Process task with focus on detail and accuracy.

• * Conduct scheduled meetings.

• * Assist in the submission of monthly reports.

• * Provide performance information to your supervisor on a routine basis.

• * Provide guidance to staff.

• * Write clear, accurate descriptions of events and/or situations.

• * Take the lead in resolving employee issues or concerns.

• * Assist with the accountability of Service Level agreement workload completions

• * Write employee counseling reports as required and under the guidance of your supervisor.

• * Coordinate with rehabilitation Counselor to solve behavior/attendance issues.

• * Participate in the selection and evaluation of personnel.

• * Promote customer satisfaction in a professional and courteous manner identifying customer needs or concerns and providing quality products of service.

• * Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Diploma (GED) required.

• Bachelor's degree preferred.

• Two years of management experience in a related field required.

Knowledge, Skills, and Abilities

• Must have strong communication skills, both written and verbal.

• Self-motivated and team player.

• Must be able to manage multiple tasks with efficiency.

• Ability to read, comprehend, interpret, prepare, edit and revise various documents.

• Excellent organizational skills and attention to detail. Very organized and detail oriented.

• Ability to solve practical problems.

• Strong understanding of Microsoft Word, Excel and Access.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information