New

Project Manager - Laboratory Ops

Quest Diagnostics Incorporated
flex time, 401(k)
United States, Michigan, Kent
Apr 01, 2026
Job Description Project Manager - Laboratory Ops - Grand Rapids, MI, Monday to Friday, 8:00 AM to 5:00 PM Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! The position is responsible for managing cross-functional initiatives in support of growth, cost, and quality.The project manager will work with all levels of management within the business unit and corporate functions to develop and implement new processes from specimen collection through to billing.The project manager will also interact with Commercial Reps and Clients in support of growth efforts and corporate initiatives. The purpose of the position is to provide leadership in developing and executingRegion growth and Regional Optimization plans to exceed customer expectations and providing support to the commercial and operations team. Responsibilities: Lead cross-functional teams in analyzing customer CTQ's and developing alternative solutions to address quality and service delivery weaknesses. Implement new or improved processes in the areas of Specimen Mgmt, Tech Ops, Referral Services, Laboratory Operations at the direction of the Lab Operations Director. Establish referral and testing services to the West Region business unit in support of assay internalization from other West Region labs at the direction of the Regional Director of Laboratory Operations. Research, develop and analyze regional and corporate data to create information and communication documents to support commercial and operations growth efforts. Establish IT prioritization and coordination of Specimen Mgmt, LIS, and Care360 in support of Regional growth and process initiatives. Perform client and lab site visits with commercial and operations staff to identify growth, service and quality opportunities. Present progress reports to senior management on a regular basis. Qualifications: Required Work Experience: B.S. Degree Required MBA Degree Preferred (demonstrated business analysis and project implementation experience considered in substitute) Preferred Work Experience: 10 years laboratory and project mgmt experience. 5 years experience working/supporting cross-functional technical operations initiatives. Demonstrated leadership experience working across multiple lab functions required. Six Sigma or Lab optimization experience. Education Bachelor's Degree B.S. Degree (Required) Master's Degree MBA Degree Preferred (demonstrated business analysis and project implementation experience considered in substitute) (Preferred) Work Requirements Travel Required 57105 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.