Sr. Specialist, Client Management

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Position Summary
The Sr. Specialist, Client Management is responsible for developing and nurturing strong, long-term relationships with key clients, ensuring their satisfaction and contributing to the continued growth of Biologics, Inc. This role involves acting as a primary point of contact, understanding client needs, and coordinating internal resources to deliver exceptional service and solutions. ** THIS IS NOT A SALES ROLE**

Key Responsibilities

• Serve as the lead point of contact for all assigned client account management matters, building and maintaining strong, long-lasting client relationships.

• Develop a deep understanding of client business objectives, challenges, and opportunities to proactively identify solutions and services.

• Special focus on Rare Disease.

• Collaborate with internal teams (e.g., Clinical, project management, operations, finance, legal and compliance) to ensure the timely and successful delivery of our solutions according to client needs and objectives.

• Negotiate contracts and close agreements to maximize profits and ensure alignment with company policies.

• Operate as the lead for any escalations or critical issues from clients, coordinating internal resolution efforts and communicating effectively with clients.

• Prepare regular reports on account status, client feedback, and progress towards key account metrics.

• Identify and develop new business opportunities with existing clients, contributing to revenue growth.

• Stay up-to-date with industry trends, market activities, and competitors to inform client strategies.

• Participate in client business reviews and strategic planning sessions.

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Education

Bachelor's degree in a relevant field (e.g., Biology, Chemistry, Business Administration, Marketing). Master's degree preferred.

Critical Skills

• 2+ years of experience in Specialty Pharmacy Operations.

• 7+ years of experience in client management, account management, or a related customer-facing role within the biotechnology, pharmaceutical, or life sciences industry.

• Proven ability to manage multiple accounts simultaneously while paying strict attention to detail.

• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.

• Experience in delivering client-focused solutions based on customer needs.

• Strong business acumen and understanding of the biopharmaceutical development process.

• Excellent verbal and written communication skills.

• Proficiency in CRM software (e.g., Salesforce, CareTend) and Microsoft Office Suite and PowerBI.

• Create business review presentations for client and internal meetings.

• Ability to travel occasionally for client meetings and industry events.

Physical Requirements

• Traditional office requirements. A large percentage of time performing computer-based work is required.

• Hybrid role.

• 10% travel for client visits.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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