Director, Website Experience and Enablement

Posting Date

Lead the transformation of DaVita's digital platforms into a credible, scalable engine for the business. This role owns the strategy, design, and operational enablement of the digital experience-ensuring web and digital platforms are modern, trusted, high-performing, and future-proofed for the age of AI.

Essential Duties & Responsibilities

• Platform Transformation: Lead the strategic transformation of the website from a content encyclopedia into an integrated platform that supports B2C and B2B education, engagement, reputation management, and tangible business outcomes.

• Strategy & Design Ownership: Own the end-to-end strategy, UX/UI design, and operational enablement for DaVita's digital experiences to ensure they are best-in-class.

• Operational Rigor & Scale: Establish the necessary rigor, processes, and governance required to scale digital platforms responsibly and efficiently.

• Performance & Quality: Oversee platform performance, including QA, bug tracking, and rapid response protocols to ensure a high-performing, trusted user experience.

• Analytics & Optimization: Monitor and optimize against key metrics, including analytics, funnel fallout, and user engagement, to continuously improve the digital journey.

• Innovation & Technology: Lead the implementation of modern web technologies and AI capabilities to future-proof the digital experience.

• Lead & Develop Team: Lead and develop a high-performing team

Education and Requirements

• Bachelor's degree required; Master's degree in Design, HCI, Business, or related field preferred.

• 10+ years of experience in user experience design, digital product management, or digital strategy.

• Strong portfolio or track record of leading large-scale digital platform transformations.

• Experience managing cross-functional teams across UX/UI, development, and operations.

Travel and Time Requirements

• Travel: Up to 10-20%

• Nights/Weekends: As needed for critical projects or launches.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.