Professional Services Liaison

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Professional Services Liaison to join our shared services team. The Professional Services Consultant is a senior, customer-facing role that partners closely with sales to drive complex enterprise opportunities. This role focuses on rapidly establishing executive trust, uncovering high-impact business challenges, and shaping differentiated solutions that combine cloud, IT, and physical security services. Rather than leading with products or deep technical architecture, this role leads with outcomes, creatively aligning professional services, managed services, and long-term service contracts to solve customer problems in non-traditional and highly customized ways. This individual excels in live enterprise conversations-thinking on their feet, connecting dots across disciplines, and helping customers see possibilities they had not previously considered.

Primary Responsibilities:

Sales Partnership & Deal Strategy

• Act as a trusted advisor within enterprise sales pursuits, supporting account teams from early discovery through close
• Influence deal strategy by shaping service-led solutions that differentiate value beyond products and price
• Participate in executive meetings, customer workshops, and strategic account discussions to advance opportunities
• Support development of proposals, scopes, and service models that align to enterprise buying behaviors

Executive Customer Engagement

• Build credibility and trust quickly with enterprise stakeholders, including C-level and VP-level leaders
• Lead discovery conversations that uncover business drivers, operational gaps, and risk factors across cloud, IT, and physical security domains
• Translate customer language into clear value narratives tied to business outcomes, not technical features

Creative Solution Design

• Design outcome-based solutions using professional services, managed services, and recurring service contracts
• Connect customer needs across traditionally siloed areas (e.g., IT operations, cloud transformation, security, physical infrastructure)
• Think beyond standard offerings to propose innovative engagement models that align to customer maturity and constraints
• Balance vision with practicality to ensure solutions are both compelling and deliverable

Cross-Industry & Cross-Functional Alignment

• Engage customers across multiple industries, adapting solution approaches to different regulatory, operational, and risk environments
• Collaborate with delivery, engineering, security, and operations teams to validate feasibility and alignment
• Serve as the voice of the customer internally, ensuring service solutions are designed for long-term success

Basic Qualifications:

• Bachelor's degree
• 7+ years of successful sales experience in security technology, physical security systems, access control, video surveillance, intrusion detection, or related professional services
• Deep technical proficiency in security technology - able to discuss systems, protocols, APIs, integrations, and networking concepts comfortably
• Proven ability to listen to customer challenges and rapidly conceptualize creative, non-standard solutions
• Strong business acumen with the ability to build scopes of work, develop pricing strategies, and present ROI/value to both technical and executive audiences
• Excellent verbal and written communication skills - confident and clear on customer/seller calls
• Self-motivated closer who enjoys working in a partner-driven (channel) sales model
• Experience with CRM tools (Salesforce or similar) and standard office productivity software

Preferred Qualifications:

• Formal training or certifications in security technologies (e.g., NICET, ASIS, manufacturer certifications such as LenelS2, Genetec, Milestone, Axis, Bosch, etc.)
• Experience selling professional services, custom integrations, or managed services
• Background working with dealer/reseller networks ("outside sellers")