Director - Rehabilitation Services

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee the operation of all employment and day support programs in a safe, healthy, and financially sustainable manner and ensure exceptional service delivery experience for persons served using person-centered thinking and planning.
• Engage and cultivate individual donors, funders, provider partnerships, corporate sponsors in order to increase support for programs.
• Support the recruitment, onboarding and management of all support staff, implementing all required procedures including but not limited to developmental supports, recognition, addressing performance issues, and annual staff evaluations.
• Collaborate with the Program, Workforce, and Business Development teams on new program designs and business lines to achieve sustainable programatic growth.
• Ensure that compliance and performance indicators relative to the organizational programs are developed, refined, and effectively performed on a consistent basis.

Additional Responsibilities

• Review program monthly to ensure all programmatic and budget outcomes are met.
• Maintain familiarity with guidelines for local Community Services Boards, Vocational Rehabilitation, awarded grants, Medicaid Waiver and other funding sources to ensure compliance with such guidelines.
• Establish, develop and maintain effective relationships with diverse businesses, and complex state, local, and nonprofit entities toward the goal of success for all programs.
• Have thorough understanding of CARF standards and ensure supervised staff provide quality services that align with the standards.
• Ensure that the vocational and non-vocational needs of the individuals served are being met, and monitor services being provided by assigned personnel.
• Assist in identifying when additional resources are needed by service participants to successfully meet personal goals and communicate with support network, revising individual's plan.
• Meet corporate goals for program revenue.
• Participate in self-directed continual learning regarding regulatory compliance, rehabilitation support services, current needs in the labor market, and emerging trends and resources.
• Maintain positive partnerships with referral partners, employers, resources, and community organizations to develop opportunities for individuals with job seekers.
• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: Bachelor's Degree in a human service field including, but not limited to, sociology, social work, special education, rehabilitation engineering, counseling, or psychology, or a provider who had documented equivalent qualifications
• Preferred: Master's Degree in Special Education, Vocational Rehabilitation, or a human service field.
• Required: Ten (10) years' experience in the field, and five (5) years in supervision.
• Must pass State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site.
• If eligible to drive, must pass the online driving training within 15 days of hire.

Knowledge, Skills, and Abilities

• A well organized and self-directed individual who is a team player.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be able to work well with people internally and externally at all levels of the organization
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to make effective and persuasive presentations on complex topics to top management, public groups, and/or boards of directors.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information