Director (VII) of Student Services - Innovation and Engagement

The Director of Student Services Innovation & Engagement is a proposed three-year management position (grant or initiative-funded). The primary goal of this role is to lead high-impact, cross-functional initiatives within the Student Services Division at Cosumnes River College. The position is designed to move the college from planning to execution by providing focused leadership, accountability, and change management for critical student-centered frameworks and technology systems. Under the direction of the assigned supervisor/manager, the Director of Student services will lead high-impact, cross-functional initiatives; assist with program development, strategic planning, and implementation; and perform related work as assigned.

STUDENT SERVICES TECHNOLOGY & AI IMPLEMENTATION

• Lead the strategic implementation of technology solutions that enhance student access, service delivery, and operational efficiency across Student Services.
• Oversee the ethical and effective use of Artificial Intelligence in counseling and student support services, including:
• AI-assisted triage and routing of student inquiries
• Decision-support tools for counselors and advisors
• Automated nudges, reminders, and follow-ups aligned with best practices
• Develop division-wide guidelines, training, and governance for AI and emerging technologies to ensure compliance, equity, and transparency.

LEADERSHIP OVER HIGH-IMPACT RETENTION & PERSENTENCE INITIATIVES

• CRM-driven communications, nudges, and follow-up
• Use of data dashboards to monitor uptake, adjustments, and bottlenecks in real time
• Aligning onboarding, advising, outreach, and enrollment processes to support first-semester enrollment
• Strengthening cross-functional collaboration among Counseling, Outreach, Success Coaches, Admissions & Records, Financial Aid, and Instruction

TECHNOLOGY TRAINING & CHANGE MANAGEMENT

• Develop standardized training materials, guides, and workflows for student services technologies, including CRM tools, case management systems, AI-supported solutions, and engagement platforms.
• Coordinating ongoing training tailored to different functional areas within Student Services.
• Establishing a feedback loop to identify training gaps, usability challenges, and opportunities to improve workflows in partnership with IT and Institutional Research.
• Monitoring adoption and usage patterns to ensure tools are used with fidelity and consistency
• Supporting change management by helping teams adapt to new tools and processes while minimizing disruption to student services

1. Have a master's degree from an accredited institution.
2. Have three (3) years of formal training, internship, or leadership experience reasonably related to the administrator's administrative assignment.
3. Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

Before You Apply:

Follow the steps below to ensure your application is complete and ready for review. Applicants not following the guidelines below may be disqualified. Do not submit additional materials not requested or you may be disqualified.

Required Application Documents:

1. Los Rios Community College District Application
2. Letter of Interest
3. Resume or Curriculum Vitae
4. Request for Management Transfer Form (if applicable)

Additional Instructions:

• Only information listed on the application and transcripts (if requested) will be used to verify Minimum Qualifications.
• Applications stating "see resume" will be disqualified.
• Applications missing any required documentation will be disqualified.