New

Sr. Manager, IT Service Operations

TEKsystems
$55.00 - $65.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Apr 07, 2026
Description We're seeking a senior IT operations leader to oversee enterprise service management, operational stability, and business continuity across a complex 24/7 environment. This role partners closely with technology leadership and business stakeholders to ensure high availability, resilience, and continuous improvement of critical IT services. What You'll Do IT Operations & Service Management Serve as a senior operational leader for enterprise IT operations. Own and govern core ITIL practices including Asset Management, Change, Major Incident, Problem, Service Continuity, and Disaster Recovery. Drive operational excellence through process improvement, performance optimization, and risk reduction. Act as a key escalation point for major operational issues impacting the organization. Stakeholder & Business Continuity Leadership Partner with clinical, operational, and technical stakeholders to ensure reliable day-to-day operations. Collaborate with ITSM and infrastructure teams to support business continuity and disaster recovery readiness. Provide clear communication, reporting, and executive-level updates during incidents and improvement initiatives. Influence policies, standards, and operating models across IT operations. People Leadership Lead and develop a mid-to-large team of IT operations managers and professionals. Set clear goals, accountability, and career development paths. Champion a high-performance, continuous improvement culture. Manage hiring, performance management, and professional development for the team. Budget & Resource Management Manage elements of operating and capital budgets. Track spend, forecast resource needs, and align investments with operational priorities. Operational Coverage Help ensure 24/7 service availability and participate in leadership on-call/escalation rotations. Additional Skills & Qualifications Ability to communicate effectively at all levels of the organization including with executives, physicians, and nurses, with the ability to discuss technical information in a meaningful way with persons of varying levels of expertise preferred. Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues preferred. Strong oral and written communication skills with the ability to create clear, concise and prompt communications required. Strong follow-through skills with ability to manage multiple initiatives simultaneously required. Exhibits managerial courage. Willing to take calculated risks and to speak up for the best interests of the team required. Experience Level* Expert Level Job Type & LocationThis is a Contract to Hire position based out of Rochester, NY. Pay and BenefitsThe pay range for this position is $55.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Rochester,NY. Application DeadlineThis position is anticipated to close on Apr 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.