Lead Developer, Sales Capabilities & Information Services

Your Opportunity as the Lead Developer, Sales Capabilities & Information Services

The Smucker Information Services (IS) department enables technology solutions for capabilities that help our business perform, transform and grow. The Lead Developer on the Sales Capabilities and IS team realizes this purpose by designing, building and supporting data interfaces and other technical functions that power applications used by Smucker corporate business functions such as Sales, Sales Operations, Revenue Growth Management, and Commercialization. The main responsibility of this role will be as the Salesforce Customer Relationship Management (CRM) lead developer, with opportunities to support MDH/EDH (Oracle Database), Price Attribute Store (custom AWS app), and the Price List (.NET application); as well as integrations to and from these systems. This role will be heavily involved in solution delivery and support to address an integrated technology landscape that continues to evolve toward cloud-based tools. Being part of a team that has direct relationships with internal business customers, this role builds knowledge of business processes and concepts as well as data structures relevant to the business areas supported.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will lead technical support for the Salesforce Customer Relationship Management platform by:

Delivering solutions:

• Lead technical efforts and manages the delivery of medium to large projects, which may include directing other team members on development activities.

• Build work plans to complete required technical activities and align with architectural principles associated with the project.

• Design solutions across the application and integrations. This may include creating technical project deliverables such as high-level solution designs and technical specifications for a range of solution needs. This person will factor scalability, supportability, security, and re-usability of design.

• Build solutions involving complex and/or newer technologies, often requiring research and experimentation to complete. This person will apply varied delivery frameworks to achieve speed to value.

• Lead integration, performance, and load testing efforts, and help identify and implement opportunities for automation.

• Provide in-depth input on cutover planning and mock cutover exercises, striving for minimal disruption. This person will be consulted as a key resource during go-live activities and hypercare support.

Supporting and maintaining existing solutions:

• Facilitate troubleshooting and fixes for complex software issues including performance.

• Facilitate development of Standard Operating Procedures (SOPs).

• Champion overall supportability of new capabilities and guide maintenance plans.

• Implement standards and continuous improvements for release/version management.

• Set expectations with business customers on delivery of IS service performance.

Driving process excellence:

• Model quality and consistency in execution, seeking and providing feedback on what is working well and what is not.

• Implement improvements to development standards, code promotion processes and/or change management.

• Promote and identify reusable code opportunities to drive efficiency and standardization across development solutions.

Provide support and guidance for other technologies owned by Sales Capabilities by:

• Assisting with Run Model support

• Coaching junior developers on the team

• Providing input during Design and Build phases

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• 5+ years of work experience as a developer across multiple technologies

• Proficiency with AWS (Cloudformation and Lambda), Python, Github Actions, and T-SQL

• Working knowledge of Salesforce APEX and Lightning Web Components

• Experience with entire software development lifecycle (SDLC)

• Experience delivering assignments independently within formal project frameworks (Agile, Traditional/Waterfall, DevOps)

• Advanced skills within enterprise toolsets for integration, reporting, process orchestration and/or scheduling

• Application of multiple data structures, algorithms, formats and integration methods

• Ability to evaluate, articulate, estimate and recommend design approaches for technical solutions in addressing complex concepts and requirements

• Ability to conduct integrated test scenarios, troubleshoot and debug developed code, and select best balanced alternatives in support of solution objectives

• Ability to train and mentor other resources on technical topics and delivery techniques

• Presentation and facilitation of technical topics with broad audiences

• Demonstrated ability to manage work across multiple resources (internal or contracted)

• Ability to implement modern IT concepts (Cloud Computing, Infrastructure as Code, DevOps) within domain or organization

Additional skills and experience that we think would make someone successful in this role (not required):

• Experience implementing or supporting a Customer Relationship Management Tool

• Experience with APIs (REST, SOAP)

• Salesforce certifications

• Experience with data integration and ETL tools, particularly Informatica Intelligent Cloud Service (IICS) or SnapLogic iPaaS

• Experience supporting Sales, Sales Operations, or other Trade Functions in CPG industry

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