New

Bilingual Call Center Representative (Spanish/English)

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Texas, Austin
Apr 07, 2026
Bilingual Call Center Representative (Spanish/English) Location: Austin, TX Employment Type: ContracttoHire Schedule: Hybrid (Only 2 days per month onsite) Role Overview We're looking for a Bilingual Spanish/English Call Center Representative to support inbound patient calls and provide exceptional member services. This is a great opportunity for someone with healthcare call center experience who enjoys helping members navigate important coverage and enrollment needs while working mostly remote. * Required Qualifications* * Fluent in Spanish and English (spoken and written) * 1+ years of recent healthcare experience in a call center, customer service, or health insurance setting * Handson experience handling inbound patient or member calls * Reliable highspeed internet for remote work * High School Diploma or GED * Preferred Skills* * Retail sales or customer support background * Sales, enrollment, or upsell experience * Marketplace enrollment or managed care experience (highly desirable) Key Responsibilities * Handle inbound member calls related to: * PCP changes * ID card requests * Member portal access * Demographic updates * Review and interpret member accounts and provider data to resolve inquiries efficiently * Support enrollment activities using consultative sales techniques * Accurately document all interactions in internal systems * Identify and report communication or equipment issues * Meet established quality, accuracy, and productivity benchmarks * Safeguard member privacy and confidential company information * Assist with additional duties as needed to support team success Work Environment & Schedule * Hybrid role: Onsite only 2 days per month in Austin, TX * Team structure: 13 representatives + 1 supervisor * Training: Conducted onsite (typically a few days to up to 2 weeks) * Shifts: Any 8hour shift between 6:00 AM - 6:00 PM (rotating) * Weekend rotation: One team member works either Saturday or Sunday (9:00 AM - 12:00 PM) * Breaks: Two 15minute breaks and one 1hour lunch Why This Role Matters You'll be a vital connection between members and their healthcare coverage-helping ensure access, clarity, and a positive experience. Your work directly supports member satisfaction, efficient operations, and the overall success of the team. Job Type & LocationThis is a Contract to Hire position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Austin,TX. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.