New

Customer Service Representative

TEKsystems
$20.00 - $23.00 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, California, Foothill Ranch
Apr 07, 2026
Customer Service Representative - Auto Loan Servicing Hybrid \| Foothill Ranch, CA Pay: $20.00 - $23.00/hour Position Summary We're seeking a Customer Service Representative to support auto loan customers by delivering timely, accurate, and highquality service. In this role, you'll manage customer inquiries, resolve account issues in a highvolume call environment, and ensure all interactions are documented accurately using loan servicing software. The ideal candidate is customerfocused, detailoriented, and comfortable multitasking in a fastpaced financial services setting. Key Responsibilities * Provide professional, customerfocused support for auto loan accounts with a goal of onecall resolution * Resolve customer inquiries by actively listening, clarifying needs, and offering effective solutions * Manage a high volume of inbound calls while multitasking across systems and documentation * Address customer requests related to account status, payments, and servicing questions * Negotiate payment arrangements, propose alternative payment methods, and establish payment procedures * Process and manage physical damage, total loss, and GAP claims with insurance agencies * Negotiate claim resolutions to maximize recovery and minimize company losses * Analyze claims data to ensure accuracy, validity, and compliance with company policies * Identify customer needs and recommend potential services to management * Ensure strict adherence to all company policies, procedures, and compliance standards * Meet or exceed individual, team, and departmental loan servicing performance goals * Review afterhours voicemails and return customer calls within 24 hours * Document all account activity accurately in loan servicing and CRM systems Required Skills & Qualifications * 1-3 years of customer service experience (auto finance or financial services preferred) * Strong phone presence with excellent active listening and callhandling skills * Experience working with CRM systems and account documentation * Ability to multitask, prioritize, and manage time effectively in a highvolume environment * Customerfocused mindset with the ability to adapt to different personalities and situations * Clear, professional verbal and written communication skills * High school diploma or equivalent Preferred Qualifications * Experience in auto finance, loan servicing, or collections * Spanish fluency (preferred but not required) Experience Level Intermediate Pay & Benefits Compensation: $20.00 - $23.00/hour Eligibility requirements apply and benefits may vary based on employment classification and length of assignment. Available benefits may include: * Medical, dental, and vision coverage * Critical illness, accident, and hospital plans * 401(k) retirement plan (pretax and Roth options) * Voluntary life insurance and AD&D (employee and dependents) * Short and longterm disability * Health Savings Account (HSA) * Transportation benefits * Employee Assistance Program (EAP) * Paid time off and leave options (PTO, vacation, or sick time) Workplace Type Hybrid position based in Foothill Ranch, CA #PriorityWest Job Type & LocationThis is a Contract to Hire position based out of Foothill Ranch, CA. Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Foothill Ranch,CA. Application DeadlineThis position is anticipated to close on Apr 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.