Technical Support

Genesis10 is currently seeking a PowerUp Technician for a contract position with a Major Financial Institution located in Wilmington, DE. This is an 8+ month contract opportunity.

This role focuses on providing customer-first support for a fast-growing business group. The position involves a heavy focus on laptop support for Windows PCs, Macs, and mobile devices, as well as assisting the Service Desk by actively taking and resolving intake calls.

Responsibilities:

• Provide support for a fast-growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices
• Provide top-notch customer-focused support
• Engage in cross-training efforts amongst peers where applicable
• Contribute to site-level operational readiness and process improvements
• Effectively manage up as needed
• Be self-aware of gaps in skills and work to improve
• Collaborate frequently with the site lead, acting as a back-up when delegated
• Engage in cross-platform collaboration with immediate peers
• Assist the Service Desk by actively taking/resolving intake calls

Requirements:

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in remote administration and end-user support
• At least 3 years of experience with Windows 10 or earlier operating systems
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
• At least 1 year of experience with Google suite applications
• At least 1 year of experience with macOS (High Sierra)
• Excellent written and verbal communication skills

Desired skills:

• Bachelor's Degree in Business, Information Systems, Computer Science or Military experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• Apple certification(s)
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1+ years of macOS Server administration experience
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

Pay range: $16.43 - $26.43 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.