Clinical Support Representative

As a Clinical Support Representative at STERIS, you will assist Account Managers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This position will support the Jacksonville, Florida territory.

* Assist Account Managers by supporting Customer facing activities including support of projects and installations within the territory.
* Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
* Understand and effectively present technical literature and how it applies to solving the Customer needs.
* Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
* Act as a liaison between Service and Sales at the time of installation.
* Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
* Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
* Maintain knowledge for each account's history, contacts, and current and long-term purchase plans for designated products.
* Identify and recognize key business opportunities and trends to appropriate team member.
* Record Customer feedback and complaint information through the proper quality processes and channels.
* Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

Required

* Associate's degree
* 2 years of successful medical device sales or B2B sales or clinical hospital experience
* Ability to travel overnight up to __40____%
* Must be able to be compliant with hospital/customer credentialing requirements

Preferred

* Bachelor's degree
* 2 years of experience in Operating Room Integration or Sterile Processing Department
* Experience supporting functions such as Clinical Engineering or hospital IT
* Experience in B2B sales
* Experience in audio visual communications

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

* Base Salary + Incentive Compensation Program
* Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
* Cell Phone Stipend
* Robust Sales Training Program
* Flexible Time Off + 9 Corporate Holidays Per Year
* Excellent Healthcare, Dental, and Vision Benefits
* Healthcare and Dependent Flexible Spending Accounts
* Long/Short Term Disability Coverage
* 401(k) with a Company Match
* Parental Leave
* Tuition Reimbursement Program
* Additional Add-On Benefits/Discounts

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