Pathway of Hope Data Reporting & Administrative Specialist

At The Salvation Army we honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors. Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

We are seeking a detail-oriented and highly organized POH Data Reporting & Administrative Specialist to support our Social Services Department and Pathway of Hope (POH) program. This role is ideal for someone who enjoys working with data, coordinating reports, and supporting program operations in a mission-driven environment.

Compensation Range: $28.42 to $33.44/hourly, based on experience.

Central Territory Headquarters LI

Job Objective:

The POH Data Reporting and Administrative Specialist will provide SIMS technical support for the licensed users and complete basic system administrator duties to support the SIMS database. The position will access and provide SIMS data reports upon request that address information on POH enrollments and outcomes. The position will coordinate the completion of national, territorial, and divisional grant reports including a summary of expenses and activities to address programmatic requirements. This position will also provide administrative assistance to Social Service Department, Pathway of Hope, staff, general assistance in department assignments/projects, and maintain and update Social Service databases and technologies.

Essential Functions:

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

• Maintains and assists with data entry, setup and revisions for department databases including SIMS, Excel databases, Lotus Notes Resource Database and Pathway of Hope website.
• Provides SIMS users with basic technical support for data entry, data quality, system setup and reports .
• Processes technical support requests to the appropriate professional staff and assists the Pathway of Hope team in responding to complex requests .
• Coordinates the development of trainings databases, conference/seminar databases, including registration processing.
• Processes the allocation, tracking approval and billing of SIMS licenses.
• Assists with updates and redesign of training manuals and supplementary educational materials.
• Assists in development and maintenance of SIMS and Pathway of Hope resources including the Pathway of Hope website.
• Keeps current in software requirements and upgrades, taking classes as appropriate with SIMS Microsoft Office and other software .
• Provides assistance with technical equipment and software for staff, e.g. Lanier copier, GoToMeeting, webinars, conference call lines.
• Maintains/manages department network drive.
• Assists staff in preparation for workshops and training sessions including coordination of copy work and production, assembly and shipping of materials, travel plans and meeting coordination.
• Assists staff in development/completion of special projects including creating, distributing and summarizing staff and participant surveys.
• Assists with the completion of reports and projects including Pathway of Hope statistics, evaluation, and consultation reports.
• Assists staff in all aspects of their assigned duties, regularly and in special circumstances as requested.
• Manages the Pathway of Hope reporting documents including monthly summaries of enrollments and outcomes, SIMS licenses, training tracking system and processes invoices and documentation and departmental budget for program evaluation.
• Completes minutes for Pathway of Hope meetings including conference calls.
• Assists with all aspects of department trainings/conferences/seminars (database management; meeting coordinating; correspondence; on-site registration; on-site training support).
• Assists in special projects/events as requested to support Pathway of Hope and the Social Service Department as requested, e.g. Chapel, THQ lunches.
• Processes reimbursements/travel expenditures, check requests, billing, and payment of invoices and manage record system for these.
• Orders office supplies and maintains organized inventory.
• Assists with overall function of the Department and provides back-up as required.
• Processes mail, Fed-Ex and UPS shipments.
• Works collaboratively with the department and divisions to complete comprehensive reports of grant activities including expenses and maintains necessary records to support audits.
• Creates territorial POH newsletters designed to highlight best practices and successes.
• Other duties as assigned.

Minimum Qualifications:

The requirements listed below are representative of the minimal knowledge, skills, and/or abilities required for this position.

Education & Certification:

Bachelor's degree in Business, Business Administration, Computer Science, Social Work or a related social services field.

Experience:

Four years' experience in any of the following: data management, data analysis, business administrative support or social work.

Knowledge, Skills and Abilities:

• Expertise in Microsoft Office Products with most notably Word and Excel Windows XP
• Solid knowledge and or comfortable in learning SIMS, or similar databases
• 50wpm word processing
• Strong organizational skills
• Ability to prioritize tasks and work well in a fast-paced environment
• Experience with Lotus Notes a plus
• Basic statistical software and the writing of analytic statistical report a plus
• Conduct basic internet and other types of project research a plus
• Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customers
• Ability to proofread and edit project documents and grant proposals a plus

Travel:

Limited travel; a maximum of five evenings/weekend days to coordinate trainings or special events per year

Physical Requirements:

Physical requirements include good speaking, hearing and vision ability, excellent manual dexterity

Working Conditions:

Work is performed in a typical office environment.

Be part of a mission-driven team making a real impact through data, reporting, and program support. Your work will directly contribute to improving outcomes for individuals and families.