Associate Practice Manager, Clinical Operations (Urgent Care)

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Associate Practice Manager for Urgent Care (24/7) Service Line will lead a team of care and practice coordinators toensuretheday-to-daysuccessof a 50 state-licensed telemedicine practice with medical providerslocatedremotelynationwide. The Associate Practice Manager works alongside thepractice and clinical dyad leadership teams to ensure efficient team workflows, maintain operational standards, and drive high-quality care coordination to support optimal member experience in our daily care delivery.

Essential Duties and Responsibilities:

Oversee the operations of the Urgent Care (24/7) service line through:

• Managing daily operational workflows to ensure practice readiness, service-level performance, and achievement of departmental KPIs.

• Ensuring adequate staffing and provider coverage through proactive scheduling management, workforce planning, and gap analysis.

• Serving as the primary point of contact for operational and interdepartmental escalations, including scheduling, onboarding, licensure, technical issues, and real-time problem resolution.

• Leading licensure operations, including oversight of ~9,000 W2 licenses, while driving process improvements to enhance efficiency, compliance, and scalability.

• Supporting multi-region provider onboarding and ensuring ongoing provider readiness, regulatory compliance, and operational continuity.

• Acting as a subject matter expert and trusted operational resource for the 24/7 team and cross-functional internal partners.

• Partnering cross-functionally to ensure providers feel supported in their day-to-day virtual care practice.

• Leading change management efforts for operational processes and communicating updates effectively to staff.

• Identifying, recommending, and executing process and clinical workflow improvement initiatives.

• Representing Teladoc Health professionally in communications with internal and external stakeholders.

Required Qualifications Expected for Position:

• 3+ years of clinical operations experience within related industry.

• Outpatient experience is highly desired.

• Demonstrated ability to effectively lead change in afast-pacedgrowing organization.

• Position relies heavily upon communication; must have excellent oral and written communication skillsin order tosucceed.

• Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure.

• Must be well-organized anda self-motivator.

• Works well with others and is a team player.Interactseffectively with staff, employees, managers, and clinicians.

• Computer skills:mustbe able to generate reports and documents.Ability to navigate technical challenges and operate within multiple EHRs, as this person will be the one to help clinicians troubleshoot as needed.

• Standard Monday-Friday workweek with flexibility in scheduling to support work across multiple time zones.

• Bachelor's degree in related field preferred.

The base salary range for this position is$70,000-80,000/year.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.