Solutions Engineer

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are growing and transforming our customer's expectations of the value of Customer Experience (CX). We are seeking a Senior Solutions Engineer to serve as a critical bridge between our world-class sales organization, product teams, and our enterprise clients. This role is perfect for a creative, curious professional who excels at telling a compelling story and deeply understands how CX technology is the central nervous system to solve complex business challenges for your customers.

Responsibilities:

• Lead Technical and Business Discovery: Engage with prospective clients to understand their current CX landscape, identify key business pain points, and collaboratively define success metrics.
• Architect & Deliver Compelling Demonstrations: Design and execute highly impactful, tailored product demonstrations that clearly map our platform's capabilities to the client's specific business needs and strategic objectives. You must be a strong story teller capable of translating technical features into business value.
• Strategic Go-to-Market (GTM) Contribution: Leverage your expertise to assist in developing and executing go to market strategies, providing essential market feedback and competitive insights to product and sales leadership.
• Technical Deep Dives & Solutioning: Utilize your ability/flexibility to learn and apply technology quickly to architect end-to-end solutions, addressing technical inquiries, and articulating deployment and integration strategies.
• Thought Leadership & Industry Expertise: Apply your broad industry experience to act as a trusted advisor to prospects and internal teams, helping them navigate the complexities of digital CX transformation.
• Collaboration & Independence: Function as a dedicated team player during the sales cycle while also operating as a highly independent worker, managing multiple opportunities with minimal supervision.

Minimum Qualifications:

• 5+ years of experience in a Solutions Engineering, Sales Engineering, or comparable consulting role.
• Previous sales or consulting skills a must: Proven track record of influencing complex, enterprise-level sales cycles.
• Strong Business Acumen: A deep understanding of common business drivers, financial metrics (e.g., ROI, TCO), and the strategic impact of CX on the P&L.
• Creative and Curious Mindset: A proactive desire to explore new technologies, innovate solutions, and challenge the status quo.
• Excellent written and verbal communication skills, including the ability to present confidently to C-level executives.
• Demonstrated experience with modern software integration concepts (APIs, webhooks, microservices, etc.).
• Bachelor's degree in a technical field, Business, or equivalent practical experience.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $145,000-$194,000. This position is commission eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.