Bilingual Customer Service Associate

Now hiring Bilingual Customer Service Associate - Direct Hire

Dallas, NC

Salary: $50,000.00 - $57,000.00 per year

Shift: 8:00 AM - 5:00 PM

Step Up. Speak Up. Show Up. Bilingual Customer Service Jobs.

Problem-solvers who love people and thrive on multitasking-your next bilingual Bilingual Customer Service Associate job is here. Bring your English/Spanish skills and deliver customer service that matters.

Who We're Looking For

• 3+ years of customer service experience required
• Bachelor's degree in Business, Communications, Supply Chain Management, or related field preferred (or equivalent experience)
• Strong proficiency in ERP systems, CRM platforms, or similar order management software
• Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams)
• Fluent in English and Spanish (written and verbal) required

Skills & Abilities

• Strong multitasking and priority management skills
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy
• Strong problem-solving and analytical thinking skills
• Ability to work independently and collaboratively in a team environment
• Highly organized with strong time management skills
• Self-motivated with a proactive approach to daily responsibilities

Responsibilities:

Order Processing & Customer Support

• Monitor and manage the customer service inbox (GNT Orders)
• Enter customer orders accurately and in a timely manner
• Respond to customer inquiries, questions, and concerns professionally
• Confirm product availability prior to order entry
• Communicate product availability dates when items are out of stock, working closely with Supply Chain and Account Management

Account & Data Management

• Ensure pricing accuracy in collaboration with the Account Management team
• Maintain Customer Master Data within the ERP system
• Invoice and close out customer orders accurately and efficiently
• Send required documentation to customers and coordinate with internal departments as needed

Issue Resolution & Cross-Functional Support

• Enter and manage customer complaints using the designated system (Betty Blocks)
• Coordinate with relevant departments to ensure timely resolution of customer issues
• Collaborate with warehouse teams regarding shipping and order discrepancies
• Work closely with Supply Chain to ensure orders are properly allocated and reserved for shipment

Training & Team Support

• Assist in onboarding and training new team members when needed
• Support cross-functional teams to ensure smooth order flow and customer satisfaction

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me."

Answer calls, not job ads. This is the one. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.