Operations Compliance & Training Specialist (Regional Liaison)

Inside the Role

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTFS

1. Process & Integration Management

• Liaison Extraordinaire: Serve as the single point of contact between US leadership and international execution teams, while also overseeing the monitoring of Key Performance Indicators (KPIs) for all operations across every market and service center-including DTFS Mexico operations. Ensure that KPI tracking is consistently applied to evaluate performance, identify areas for improvement, and support operational excellence throughout all regions.

• Operational Migration: Coordinate the end-to-end movement of business processes from Canada to the Mexico Service Center, ensuring all "standard operating procedures" (SOPs) are documented and maintained.

• Liaison Extraordinaire: Serve as the single point of contact between US leadership and international execution teams, including facilitating the migration of ongoing new processes from the US to the Mexico Service Center as needed to ensure smooth transitions and operational continuity.

• Cross-Functional Support: Apply a deep understanding of the business lifecycle to troubleshoot operational bottlenecks and ensure the Mexico and Canada teams are aligned with NA Regional Goals.

2. Data Analytics & Performance Reporting

• Metrics Ownership: Develop and manage comprehensive data reports to track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Insights-Driven Action: Analyze daily and weekly performance data to identify trends, pinpointing specific areas in Canada or Mexico that require training interventions or process adjustments.

• HQ Reporting: Provide clear, data-backed updates to the NA Regional team regarding the health of international operations.

3. Compliance & Quality Assurance

• Canadian Regulatory SME: Maintain oversight of all Canadian-specific regulations (e.g., PIPEDA, provincial collection laws) to ensure global agents are operating within legal boundaries.

• Training Stewardship: Review and validate training materials are well documented . While you are not the primary trainer, you ensure the content and quality of training meet the business's high standards.

• Audit Execution: Perform regular remote and in person audits of process to ensure 100% compliance and alignment.

Knowledge You Should Bring

• Education: Master's Degree required (MBA, Management, or related field).

• Experience: 5+ years of experience in Business Operations, Project Management , or Vendor Coordination.

• Technical Skills: Advanced data reporting experience is essential (Excel, Power BI, or similar tools). You must be able to turn raw data into actionable stories for leadership.

• Subject Matter Expertise: Knowledge of business process management and the regulatory landscape.

• Communication: Superior English communication skills. As the primary liaison for the Mexico center, you must be able to communicate complex requirements clearly to non-native speakers (Spanish is not required but preferred).

Core Competencies

• Self-Directed: Able to manage two different geographic regions and time zones independently.

• Analytical: Uses data, not just intuition, to solve operational problems.

• Process-Obsessed: Enjoys creating order out of complexity and ensuring "the right way" is the only way.

#LI-DTFSUSA #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Schedule Type:

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935