Direct Support Professional - Newtown Square, PA

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Full-Time

2nd Shift - with week-ends

Sun thru Thurs 4P-12A

Merakey Aligned Job Title	Program Lead	Alternate or Regulatory Job Title(s) if applicable	Program Lead
Job Description Type	New Revision	Department Number	Click or tap here to enter text.
Revision Date	Click or tap to enter a date.	Reports to (Title)	Program Manager
Travel Required	Yes No	Number of Direct Reports
If yes, percentage		Billable Position	Yes No

Section 1: Job Attributes

Section 2: Minimum Credentialing Requirements

Minimum Required Education		Education Field of Study (if applicable)	Click or tap here to enter text.
Experience Accepted in Place of Required Education (if applicable)	*Equivalency for credited coursework and experience	Licensure and/or Certification	NADSP Certification obtained within first year of hire
Total Years Experience		Specific Experience Requirements	Click or tap here to enter text.
Supervisory/Managerial Experience:		Additional Language (Reading/Writing/Speaking Fluency):	Click or tap here to enter text.

Section 3: Additional training, knowledge, skills, and/or abilities or experience

Excellent interpersonal, communication, and conflict resolution skills Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment Ability to make quick decisions and remain calm under pressure Ability to work independently and collaboratively as part of a team

Section 4: Job Summary

Summary description of the role and its purpose

The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities, supervising program staff, and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own. Staff Management * Provide guidance, support, and direction to staff members * Assign duties and responsibilities to staff based on program needs and individuals' strengths * Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement Client Care and Safety * Ensure the safety and security of clients and staff by enforcing program policies and procedures * Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns * Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Section 5: Job Specific Functions

What are the major functions this role is required/expected to execute?

* Acts as the lead staff and point person when on shift * Work with the Program Manager to oversee the work of the DSPs * Approve all DSP timecards and leave requests * Prepares and manages house schedules in coordination with the Program Manager * Direct Care responsibilities to include but not limited to activities of daily living (ADLs), food preparation and/or feeding, maintaining required supervision requirements * Medication management and administration * Incident Management in coordination with Program Manager and QCO * Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping * Ensure ongoing upkeep and maintenance of assigned home * Ensures overall cleanliness ongoing * Daily maintenance needs (lightbulbs, filter cleanings, etc.) * Identifies needed repairs and submits maintenance requests

Section 6: Merakey Core Competencies

Communication & Collaboration

• Can be clear and concise in their communications, both written and verbal.
• Is willing to advocate for their beliefs while balancing and respecting the views of others.
• Works as part of the team to achieve organizational and program objectives and tasks.

Interpersonal Skills

• Relates to different types of people and builds positive relationships across the site/organization.
• Shows up with their authentic self every day and appreciates people's differences; is friendly and open.
• Shows a curiosity for other's thoughts and perspectives; provides thoughtful feedback to peers and other organizational stakeholders.

Resourcefulness

• Is willing to learn and understand the various company resources; where to find them, actively uses them and shares them with others.
• Has awareness and understanding of personal limits and when to ask for assistance.
• Can persevere through unexpected challenges.

Customer Focus

• Will put the customer (Individuals served, families, co-workers, other stakeholders) at the heart of their actions.
• Can develop and maintain trusting relationships with customers (Individuals served, families, co-workers, other stakeholders).
• Can prioritize safety and confidentiality to maintain an optimal environment for all.

Tech Savvy

• Is willing to learn and understand organizational digital tools, such as Electronic Health Record, Self Service tools, electronic forms, email, and other systems as necessary.
• Willing to adopt new organizational technologies.
• Demonstrates use of technology relevant to the job role

Diversity

• Understands, appreciates, and works well with people from different backgrounds, cultures, experiences, and points of view.
• Prioritizes psychological safety by creating a welcoming place where everyone feels respected, valued, and can share their own unique skills and experiences.
• Connects with others who come from different backgrounds and experiences, builds relationships and fosters teamwork that helps a group or organization do well.
• Avoids using stereotypes and is conscious of their own biases.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Ready to make a difference?
Apply today at www.merakey.org/careers to learn more.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!