Information Systems Support Analyst II (Environmental Services Division)

Under general direction, the Information Systems Support Analyst II (ISSA) provides operating support to the East Bay Municipal Utility District's (EBMUD's) Wastewater Department, Environmental Services Division (ESD) for a successful transition from in-house developed software applications to vendor software. The ISSA will be on point to bridge the gap among business needs, the technical information systems staff, and the software vendor. The ISSA will support the ongoing administration of these software applications, including, principally, the Accela Civic Platform that will be used for the Private Sewer Lateral (PSL) Program.

Duties will include:

*Administering the Accela Civic Platform, including querying data, developing reports, and coordinating with information systems staff and Accela Incorporated on improvements, maintenance and upgrades.

*Developing requirements and leading the process to transition from other in-house software to vendor software. Existing applications include the Pretreatment Information Management System (PIMS), which is used to manage wastewater discharge permits and TruckTrack, which is used to manage trucked waste permits, deliveries, billing, and related data.

*Representing ESD in the development of any future in-house software that impacts ESD.

*Reviewing impact of proposed system and functional modifications to existing business process.

*Acting as a liaison between system users, Information Systems Department (ISD) staff to identify and document system modifications for functionality, data structure, screens, and reports to meet user needs

*Preparing test cases to thoroughly test enhancements and fixes.

*Developing and running queries on various systems to extract data and prepare reports.

*Preparing user documentation of system operating procedures.

*Providing one-on-one, small group and classroom style training to system users.

*Analyzing data to support effective administration of the PSL Program and extracting data to inform decision making. Recommending program improvements based on data and analysis.

*Maintaining and updating ESD webpages, brochures, and SharePoint sites, learning and utilizing Microsoft power automate to improve Office processes.

Candidates should demonstrate the following:

*Basic knowledge of the programs that comprise ESD: Private Sewer Lateral, Source Control, and Resource Recovery Programs.

*Excellent customer service skills and experience.

*Effective oral and written communication skills.

*Ability to establish and maintain effective working relationships with a variety of staff at all organizational levels.

*Project management skills including maintaining project scope, tracking work and budget, meeting deadlines, providing effective and timely communications, and coordinating activities across various groups.

*Ability to handle multiple assignments concurrently.

*Working knowledge of the use and operation of PCs in business applications.

*Working knowledge of system analysis methods and business process development techniques.

*Ability to detect and identify the causes of errors in data integrity from reviewing computer output, the results of online user processed transactions, or other sources.

*Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.

The most competitive candidates will have the following desirable qualifications:

*Experience with ESD program areas (PSL Program, Source Control, and/or Resource Recovery).

*Experience with Accela Civic Platform.

*Experience with software management and development.

*Experience developing business procedures, user documentation, guides, and training.

*Experience as a project leader.

The salary range is $11,317 per month increasing to $11,883, $12,477, $13,101 and $13,756 after 6, 18, 30, and 42 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

1.A bachelor's degree in business or public administration, information processing, computer science, or closely related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

2a. Two years of programming, systems analysis or other related technically based computer support experience for a business information system; OR

2b.Two years of experience maintaining and processing input and output data for an information system comparable to that where the position is assigned.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

1.Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, May 1, 2026. Only application materials submitted online during the filing period will be accepted.

2.Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3.All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview.

4.Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5.The probation period for this position is: 12 months. For those holding civil service status the probation period is 6 months.

6.All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as "see application" or "see resume" instead of addressing the questions directly, your application may not be considered.