New

61848: Customer Strategist

FedEx Freight
United States, Tennessee, Memphis
8285 Tournament Drive (Show on map)
May 05, 2026
POSITION OVERVIEW: Execute customer lifecycle marketing campaigns and programs to drive engagement and retention. ESSENTIAL FUNCTIONS: Creates and manages comprehensive email marketing campaigns and automated workflows for customer engagement. Provides expertise in customer segmentation and targeting strategy development for lifecycle programs. Maintains responsibility for building marketing automation sequences for different customer lifecycle stages. Establishes campaign performance monitoring and optimization opportunity identification processes. Implement customer onboarding and retention program support to enhance customer experience. Drives collaboration with sales and customer success teams on lifecycle marketing coordination. Supports A/B testing and campaign optimization initiatives to improve program performance. Comply with all applicable laws/regulations, as well as company policies/procedures Performs other duties as assigned Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job. QUALIFICATIONS: Bachelor's degree in Marketing, Business, Management or equivalent work experience Three (3) years Email Marketing or Marketing Automation experience Proficiency with marketing automation tools Strong analytical skills and data-driven approach Excellent attention to detail and process orientation Customer-centric mindset EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at hrasupportteam@fedex.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.