New

62119: Sr Specialist - Corp. Local (Government)

FedEx Freight
United States, Tennessee, Memphis
8285 Tournament Drive (Show on map)
May 05, 2026
QUALIFICATIONS: Bachelor's Degree in Business or commerce, or equivalent of 3 years in LTL transportation, freight operations, logistics, or supply chain management. Strong customer service background, preferably in transportation or B2B service environments. Proven ability to analyze trends, identify risk, and proactively mitigate customer issues. Experience collaborating with operations, sales, or customer-facing teams. Strong communication, relationship-building, and influence skills. Ability to work independently, manage multiple accounts, and operate with a high degree of autonomy. Preferred operational logistics or cargo handling experience Preferred experience supporting national or corporate-level customer accounts. Knowledge of LTL pricing structures, routing guides, and freight handling best practices. Self-motivated and customer-oriented WORKING CONDITIONS: Must be able to travel Customer interaction including face to face meetings This position will support government accounts. POSITION OVERVIEW: The Sr Specialist - Corp Local provides advanced analytical and execution support to the Corporate Local team, with a focus on identifying account level risk indicators and resolving operational or technical barriers that impact retained volume and sustained activation. This role serves as a key support partner to Advisors and Corporate Account Management by translating data into actionable insights. Operating with greater independence than the Specialist role, the Sr Specialist evaluates shipment trends, supports customer and facility level issue resolution, and contributes to proactive intervention efforts designed to prevent freight erosion. The role requires strong cross functional collaboration and a working knowledge of LTL operations, systems, and freight characteristics, with an emphasis on improving revenue pull through and ease of execution. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Analyze shipment, activation, and service performance data to identify erosion risk and execution gaps. Compare actual shipped volume to committed levels established during the most recent pricing or onboarding. Identify root causes of under activation and support corrective actions to improve volume pull through. Provide data driven insights, summaries, and recommendations to Advisors and CAM partners. Support customer outreach related to service concerns, activation sustainment, and routing guide adherence. Collaborate with Operations to investigate service breakdowns, capacity constraints, and freight quality concerns. Assist with troubleshooting and adoption of customer technology tools and system integrations. Help simplify customer execution by resolving process, system, or operational barriers that prevent full utilization of FedEx Freight services. Identify unusual or inefficient freight characteristics and communicate handling and packaging best practices. Prepare clear documentation of account risks, corrective actions, and resolution outcomes. Support implementation of new processes, tools, or service initiatives across assigned accounts. Ensure compliance with all company policies, procedures, and regulatory requirements. Perform additional duties as assigned. Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at hrasupportteam@fedex.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Pay: : $0.00 - $0.00 The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. To be considered, you must apply to posted position(s). If you are not a current employee of FedEx Freight or Custom Critical (including individuals employed by another FedEx operating company), you must apply through the FedEx Freight Careers site: https://careers.fedex.com/freight. Current FedEx Freight or Custom Critical employees must apply through the Internal Careers Portal within the Career worklet in Workday. Posting Date: 2026-05-01