62120: Specialist - Corp. Local

FedEx Freight
United States, Tennessee, Memphis
8285 Tournament Drive (Show on map)
May 05, 2026
QUALIFICATIONS: 1-2 years of experience in customer service, logistics, operations, or related fields (or relevant internship). Basic understanding of LTL or freight operations preferred. Ability to learn transportation systems, digital tools, and reporting platforms. Ability to analyze trends, identify risk, and proactively mitigate customer issues. Strong communication, relationship-building, and influence skills. Ability to work independently, manage multiple accounts, and operate with a high degree of autonomy. Ability to learn transportation systems, digital tools, and reporting platforms. Self-motivated and customer-oriented WORKING CONDITIONS: Must be able to travel Customer interaction including face to face meetings POSITION OVERVIEW: The Specialist - Corp Local provides foundational analytical, administrative, and coordination support to the Corporate Local team. This role focuses on monitoring account activity, preparing routine reporting, and supporting execution efforts related to retention defense and post implementation activation at the local facility level. The Specialist partners closely with Corporate Local Advisors, Corporate Account Management (CAM), and Operations by identifying basic indicators of shipment risk, assisting with service or technical follow up, and ensuring accurate documentation of account activity. This role operates with defined procedures and clear escalation paths, building experience in freight operations, customer execution, and data driven account monitoring while helping make it easier for customers to do business with FedEx Freight. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Monitor assigned accounts and prepare routine performance, volume, and activation reports. Track actual shipment volume against customer commitments established during the most recent pricing or implementation. Identify basic trends or anomalies in shipment activity and flag early indicators of activation shortfalls or shipment erosion. Support customer and internal communications related to straightforward service, process, or technical inquiries. Coordinate with local operations and support teams to collect information regarding service issues or execution gaps. Assist customers with basic navigation of FedEx Freight digital tools and systems. Help remove basic process or system friction that makes it difficult for customers to consistently ship with FedEx Freight. Maintain accurate documentation of account activity, risks, and follow up actions. Support rollout of new tools, processes, and initiatives through administrative and coordination activities. Escalate complex customer, operational, or systems issues in accordance with established guidelines. Adhere to all company policies, procedures, safety standards, and compliance requirements. Perform additional related duties as assigned. Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at hrasupportteam@fedex.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Pay: : $0.00 - $0.00 The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. To be considered, you must apply to posted position(s). If you are not a current employee of FedEx Freight or Custom Critical (including individuals employed by another FedEx operating company), you must apply through the FedEx Freight Careers site: https://careers.fedex.com/freight. Current FedEx Freight or Custom Critical employees must apply through the Internal Careers Portal within the Career worklet in Workday. Posting Date: 2026-05-01