IT Clinical Project Manager II - Veeva Vault Clinical: CTMS & eTMF (Sponsor Dedicated - Remote; Preference for Hybrid Foster City, CA )

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health
* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
* We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
* We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

(Preference for Hybrid -Foster City, CA-Based Candidates)

If you thrive at the intersection of clinical operations, enterprise systems, governance, and stakeholder engagement, this is a high-visibility opportunity to support and optimize Veeva Vault Clinical operations within a leading sponsor environment.

This role sits within the Clinical Trial Capabilities Business Support Model, blending hands-on operational ownership with strategic program support-ideal for someone with strong experience supporting enterprise platforms, post-go-live operations, governance activities, and cross-functional initiatives within global pharmaceutical organizations.

While remote/home-based candidates may be considered, priority will be given to candidates located in or near Foster City, California, with the ability to work onsite 2-3 days per week.

This is an exceptional opportunity to step into a highly visible, enterprise-impact role supporting critical clinical systems within a world-class pharmaceutical environment. You will work alongside senior Clinical Operations, PMO, Quality, and IT leaders while helping shape how Veeva Vault Clinical operates across global teams.

Unlike traditional support roles, this position offers significant cross-functional exposure and the ability to influence operational processes, stakeholder engagement strategies, governance activities, and continuous improvement initiatives at scale. You will serve as a trusted business-facing partner supporting both strategic initiatives and day-to-day operational excellence.

This role is ideal for a high-caliber professional who enjoys working in complex, matrixed organizations, thrives in collaborative environments, and wants to play a meaningful role in advancing enterprise clinical capabilities. Candidates who are passionate about systems optimization, stakeholder enablement, operational excellence, and driving adoption across global organizations will find strong long-term growth potential here.

Operational Ownership & Centralized Support

• Serve as a key business-facing support lead for Vault Clinical operations in production

• Provide centralized support and guidance to Clinical Operations and global end users

• Support issue tracking, user support, access coordination, office hours, and operational activities

• Partner with program leadership, business stakeholders, and technical teams to support post-go-live operations and continuous improvement efforts

Governance, Compliance & Inspection Readiness

• Support governance and operational processes within a GxP-regulated environment

• Assist with change management, release support, and inspection-ready documentation activities

• Support business-side intake and coordination for enhancement requests and operational updates

• Contribute to process consistency, data governance, and system lifecycle support activities

Change, Release & Lifecycle Management

• Partner with Clinical Systems, PMO, and IT teams to support release readiness and operational planning

• Develop and coordinate stakeholder communications, training materials, release announcements, and user guidance documentation

• Support onboarding, training enablement, and adoption activities across global functional organizations

• Contribute to continuous improvement and enhancement initiatives aligned with business needs

Stakeholder Partnership & Enablement

• Act as a trusted partner supporting stakeholders across Clinical Operations, PMO, Quality, and Systems teams

• Coordinate cross-functional communications and stakeholder engagement activities

• Support workshops, planning sessions, and operational alignment initiatives

• Partner with vendors, technical teams, and business leaders to ensure accountability and effective execution

Program Support

• Support Program Leads and Business Process Owners (BPOs) with operational execution and strategic initiatives

• Contribute to governance, portfolio planning, reporting, and roadmap support activities

• Assist with enterprise platform support and planning initiatives across multiple functional organizations

• 10+ years of program/project management and enterprise systems support experience within pharmaceutical or biotech environments

• Hands-on experience with Planisware PPM platform (implementation, support, or operational governance in a global environment)

• Experience supporting enterprise platform implementations, post-go-live operations, and global user communities

• Strong background in PMO operations, governance, stakeholder communications, and change management

• Experience supporting clinical stakeholders during go-live and operational support activities

• Familiarity with Veeva Vault Clinical, CTMS, eTMF, or related enterprise clinical systems

• Proven ability to collaborate effectively across matrixed organizations and cross-functional teams

• Strong communication, training, and operational support skills

Key Strengths

• Enterprise systems support and operational ownership

• PMO operations and governance

• Change management and stakeholder engagement

• Training coordination and enablement

• Cross-functional collaboration and communication

• Continuous improvement and process optimization

• Strong understanding of regulated pharmaceutical environments

• Ability to translate operational challenges into practical business solutions

This is not a passive support role-this is a highly collaborative, business-facing opportunity for someone who enjoys driving operational success, supporting enterprise systems, and partnering across global clinical and technical organizations. You will have direct influence on how critical clinical systems are governed, adopted, and optimized at scale, with visibility across senior leadership and global program teams.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.