Product Operations Manager

Company Overview:

Do You Thrive on Innovation and Technology? At Teachstone, we're leading the charge in transforming education through innovative, tech-driven solutions. Founded in 2008, we revolutionized the industry with our Classroom Assessment Scoring System (CLASS), a research-backed tool that measures teacher-child interactions proven to drive learning and lifelong achievement. We're not just making a difference-we're evolving how education is delivered.

Join a technology-focused team that's building cutting-edge platforms like myTeachstone, which integrates data and resources to streamline classroom observations and teacher development. At Teachstone, you'll help design and deliver impactful tools that empower educators to improve their interactions with students, driving real change and success in classrooms nationwide. Be part of the future of education with us!

Role Overview:

As Product Operations Manager, you will be the core operational enabler for the Product organization. This role is primarily centered on process development, documentation, enablement, and execution, ensuring our product functions run efficiently and consistently.

Your initial focus will be split between two critical areas: establishing and coordinating our cross-functional Launch/Go-to-Market (GTM) processes and building the foundation for our Voice of the Customer (VoC) program. This is a high-impact, execution-focused role that blends coordination, systems thinking, and a commitment to operational excellence.

Role Responsibilities:

GTM Process Development & Coordination

• Design, document, and manage the end-to-end product and feature Launch/Go-to-Market (GTM) process across all cross-functional teams (Product, Marketing, Sales, Engineering, etc.).
• Own and continuously improve the product launch playbook, including readiness checklists, launch calendars, communication plans, and stakeholder alignment documentation.
• Facilitate GTM execution, working closely with Marketing and Sales Enablement to ensure internal teams are launch-ready and messaging is clear, consistent, and timely.

Voice of the Customer (VoC) Foundation

• Lay the groundwork for a scalable VoC program by leading the creation and coordination of cross-functional efforts to gather, centralize, and leverage AI-driven tools for automated synthesis and advanced analysis of customer insights from various inputs (e.g., support tickets, client feedback, NPS, user discovery, sales calls).
• Develop feedback loops and documentation to ensure customers and internal teams know how their input is collected and impacts the product roadmap.
• Collaborate with Product Management to ensure VoC data meaningfully influences prioritization and roadmap decisions.

Operational Enablement & Documentation

• Identify and remove friction points across the product development lifecycle by implementing process enhancements that enable faster decision-making, better collaboration, and more consistent outcomes.
• Document and evolve core product operating cadences and processes (e.g., roadmapping cycles, launch reviews, post-launch retros).
• Build and manage tools, templates, and workflows that help the Product team work more efficiently and consistently.
• Execute and coordinate high-priority, cross-functional special initiatives as directed by Product leadership.
• Provide secondary support for the Product team's tech stack (e.g., Jira, Confluence, analytics tools) to ensure continuity and system health for the team.

Minimum Qualifications

• 4+ years of professional experience with 2+ years specifically in product operations, program management, or a highly operational role within a SaaS or tech environment.
• Solid background in project management; experience coordinating cross-functional product or feature launches strongly preferred.
• A systems thinker who thrives on solving operational inefficiencies and making the complex simple.
• Proficiency in tools such as Jira, Asana, Confluence, or similar to manage product workflows and documentation.
• Experience managing or supporting customer feedback programs, with an understanding of how to turn insights into action.
• Exceptional organizational and communication skills; able to keep multiple teams aligned and moving forward.
• Comfort with ambiguity and a bias toward action-you're known for getting things done and continuously iterating.
• Experience leveraging AI tools or insights to streamline workflows, uncover trends, or scale operational processes.
• Working knowledge of the Product Operating Model, including cross-functional squads and continuous discovery.

What We Offer:

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don't influence your pay.
• Salary Range: $82,100 - $102,600, determined by your experience and skills.
• Comprehensive benefits: We offer a well rounded benefits package to support your overall life balance. Eligibility depends on your role and employment status.

Ready to Drive Innovation? At Teachstone, we're at the forefront of technology and innovation, redefining the future of education. If you're looking for a role with competitive pay and the chance to work in a tech-driven company that thrives on bold ideas and cutting-edge solutions, this is the place for you. Join our team and help us revolutionize classrooms with the power of innovation!

At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.