Patient Services Representative-BMC Pt Access
 Carle Health | |
$17.67 - $28.63 / hr
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 United States, Illinois, Normal | |
 May 06, 2026 | |
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Overview
The Patient Service Representative Supervisor coordinates staffing and activities of Patient Service Support staff for CBM, Carle Outpatient MRI and Carle BroMenn Outpatient Center. Qualifications Certifications: Certified Healthcare Access Associate (CHAA) within 2 years - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM), Education: H.S. Diploma/GED, Work Experience: Customer service Responsibilities Performs Essential Job Functions of direct reports. Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports. Ensures staff members are adequately trained and are competent to perform all required job tasks. Resolves work related issues or assists employees in solving work related issues. Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor. Assists management in maintaining and developing a budget for supplies and equipment Supervises and assists staff with their job duties and responsibilities to ensure patient satisfaction and company profitability. Acts as a patient advocate. Demonstrates competency in all aspects of the Patient Services Representative role. This includes ordering clerical supplies, recall entry, multiple appointment scheduling and the responsibility of a physician's schedule. Serves as systems 'super user.' Assists in training new Patient Services Representative staff and serves as a role model by conducting self in a responsible, professional manner. Timekeeper in Kronos for all staff and stay within SVR targets; assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PL requests, etc. Scheduling and vacation approvals for all sites Meet and Maintain all productivity targets and department goals that line with the strategic plan Work Patient, Account, Claim Edit, and Router Workques Daily Responsible for design and implementation of policies related to the department including all other duties as assigned. About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits. | |