Manager Service - Program Management Office - Remote

Description

Manager PMO - Remote

The Services Engineering Manager for Endpoint Services is a strategic delivery leader responsible for orchestrating complex, enterprisewide initiatives across endpoint computing, data platforms, mobile services, and enterprise print. This role ensures that Endpoint Services deliver measurable outcomes through disciplined program execution, agile delivery, and strong PMO practices.

Operating in a highly matrixed healthcare environment, this leader partners closely with Service Engineers, software engineers, architects, product owners, clinical stakeholders, and business leaders to translate strategy into executable roadmaps, sprint plans, and results. The role balances speed, quality, and safety in an alwayson clinical environment.

This position requires a leader who can thrive in ambiguity, bring structure where it does not exist, and coach teams toward agile maturity-while ensuring programs stay aligned to caregiver experience, operational stability, and enterprise priorities.

Program & Portfolio Leadership

• Own the endpoint services program portfolio, spanning data, endpoints, mobile, and print services.
• Translate enterprise and business strategy into clear, prioritized roadmaps with defined outcomes and success metrics.
• Manage crossprogram dependencies, risks, and tradeoffs across multiple teams and workstreams.
• Provide executiveready reporting on progress, risks, financials, and outcomes.

Agile Delivery & Sprint Management

• Lead delivery using Agile and hybrid Agile/PMO models, ensuring consistent execution across sprintbased teams.
• Partner with product owners and engineering leaders to plan and manage:
• Sprint goals and backlogs
• Program increments
• Release milestones
• Ensure teams are delivering value incrementally while maintaining operational stability.
• Drive continuous improvement in sprint predictability, throughput, and delivery confidence.

Governance, Planning & Execution

• Establish and maintain program governance, including intake, prioritization, sequencing, and change management.
• Develop and manage integrated plans addressing scope, timeline, dependencies, and resourcing.
• Proactively identify delivery risks and lead mitigation strategies before they impact caregivers or patients.
• Ensure alignment between operational work, technical debt, and strategic initiatives.

CrossFunctional & Clinical Partnership

• Act as the primary coordination point between Endpoint Services, clinical operations, IS partners, and vendors.
• Translate clinical and business needs into executable program plans.
• Ensure delivery decisions consider caregiver workflows, patient care impact, and regulatory constraints.

Leadership, Coaching & PMO Maturity

• Serve as a leader and coach, raising the bar on program management discipline and agile practices.
• Mentor program managers and delivery leads across Endpoint Services.
• Drive consistency in planning artifacts, reporting, and execution standards.
• Bring clarity, accountability, and momentum to complex, ambiguous initiatives.

Essential for success

• Significant experience leading largescale programs in a complex enterprise environment.
• Strong background in Agile delivery, including sprintbased execution and roadmap planning.
• Experience managing programs that span infrastructure, software, and service operations.
• Proven ability to communicate effectively with both technical teams and executive stakeholders.
• Demonstrated success managing dependencies, risks, and competing priorities.
• Comfort operating in highly regulated or missioncritical environments.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering.
• 6 years of related experience.
• 4 years of experience leading technical teams in a complex and fast-moving environment.
• Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services).

Preferred Qualifications:

• Experience in healthcare IT, clinical systems, or endpoint services.
• Familiarity with endpoint platforms, digital workplace services, mobile, or enterprise print.
• Experience working with vendors and managed service partners.
• Formal training or certification in Agile, SAFe, or Program Management disciplines.
• Experience building or maturing PMO practices within an agile organization.
• Familiarity with ServiceNow and ADO

Salary Range by Location:

AK: Anchorage: Min: $65.83, Max: $103.93

AK: Kodiak, Seward, Valdez: Min: $68.62, Max: $108.34

California: Humboldt: Min: $68.62, Max: $108.34

California: All Northern California - Except Humboldt: Min: $76.99, Max: $121.55

California: All Southern California - Except Bakersfield: Min: $68.62, Max: $108.34

California: Bakersfield: Min: $68.62, Max: $108.34

Montana: Except Great Falls: Min: $53.00, Max: $83.68

Montana: Great Falls: Min: $50.21, Max: $79.27

Oregon: Non-Portland Service Area: Min: $61.37 Max: $96.89

Oregon: Portland Service Area: Min: $65.83, Max: $103.93

Texas: Min: $50.21, Max: $79.27

Washington: Western - Except Tukwila: Min: $68.62, Max: $108.34

Washington: Southwest - Olympia, Centralia: Min: $65.83, Max: $103.93

Washington: Clark County Washington: Min: $65.83, Max: $103.93

Washington: Tukwila: Min: $68.62, Max: $108.34

Washington: Eastern: Min: $58.58, Max: $92.48

Washington: Southeastern: Min: $61.37 Max: $96.89

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 431595

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4011 SS IS ESI ENDPOINT ENG

Address: WA Renton 1801 Lind Ave SW

Work Location: Providence Valley Office Park-Renton

Workplace Type: Remote

Pay Range: $See Posting - $See Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.