Sprinkler Department Administrative Assistant

We are seeking a dependable, detail oriented, and inquisitive Administrative Assistant to support our Inspections / Service Department. This role is essential to keeping operations organized and running smoothly, with a focus on scheduling, documentation, and customer communication related to life safety systems inspections and maintenance.

Key Responsibilities:

- Schedule life safety inspections, maintenance visits, and service calls

- Communicate with customers to confirm appointments and provide updates

- Maintain accurate records of inspections, reports, and service history

- Assist with preparing and organizing reports, permits, and documentation

- Coordinate with field technicians and supervisors to ensure efficient workflow

- Track service requests and follow up on outstanding items

- Support general administrative tasks such as filing, data entry, billing, and phone/email correspondence

- Dependable with strong organizational and time management skills

- Detail oriented with the ability to manage accurate records and documentation

- Inquisitive mindset with a willingness to learn industry processes

- Strong communication skills (written and verbal)

- Must have a working knowledge of Microsoft Office products. Experience with Service Trade software is a plus.

- Ability to work independently and as part of a team

- Able to work in a fast paced environment and meet deadlines.

- Must be able to work 40 hours a week and overtime as needed.

- Other duties may be assigned

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, generous paid time off practice and a 401(k) plan with a generous company match and immediate vesting. Additionally, sponsors training and education opportunities. Finally, Firetrol offers career growth opportunities, not just a job.