Desktop Engineer

Compensation Grade:

Salary Range:

Opening Date:

Closing Date:

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

GENERAL RESPONSIBILITIES

Supports the enterprise desktop environment, including all devices used by Airports Authority end-users.

Installs, configures, and administers UEM tool like SCCM or Intune System Center Update Publisher, Microsoft Windows Server, and Microsoft Office.

Creates and deploys Windows desktops into the operating environment. Maintains standard configuration of golden images for deployment into the virtual desktop environment.

Supports the process for deploying operating systems, including updating images, creating and configuring task sequences, customizing pre-installation boot images, building driver packages for multiple hardware types of operating system architectures, and configuring the User State Migration Tool.

Creates and modifies Structure Query Language queries on an UEM tool like SCCM or Intune.

Installs and configures client software on computers within the enterprise desktop environment by utilizing Microsoft Group Policy, SCCM, Intune, or similar products.

Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts.

Creates and deploys custom client settings and establishes client setting priority level.

Operates within ITIL framework; leverages formal change control and release processes.

Configures and manages security roles.

Configures, installs, and manages enterprise anti-virus system. Integrates security software programs.

Administers the Intune and/or SCCM reporting website to allow staff to create customized reports and access reporting tools and functions.

Installs and tests service packs and cumulative updates on servers and clients. Configures, installs, and administers the enterprise anti-virus system.

Executes test lab activities and resources for hardware and software applications, including physical and virtual test environments. Automates deployment to facilitate repeated configuration; validates procedures to ensure reliability installation and configuration scripts.

Provides Tier III IT Service Desk support to end-users to resolve technically complex problems. Works with system engineers to resolve issues using Problem Management or Root Cause Analysis.

Identifies and gathers requirements, identifies risks, and provides recommendations to Office management to minimize/mitigate impact to continued operations of enterprise and custom developed applications.

Performs other duties as assigned.

QUALIFICATIONS

Three years of progressively responsible experience in a user or system support capacity creating and deploying Windows desktops, creating and modifying Structure Query Language (SQL) queries, configuring software, and managing updates.

One of the three years of experience must include expert-level administration in UEM tool like SCCM or Intune

Two of the three years must include administering and managing test lab activities.

Experience with UEM tool like SCCM or Intune infrastructure, including designing, installing, and deploying hardware and software in an enterprise desktop environment as well as creating, testing, and deploying custom software, update packages, driver packages, installation and deployment scripts, and Operating System task sequences.

Skill in installing and configuring client software.

Skill in managing User and Device collections.

Proficiency in administering SCCM or Intune or Microsoft Endpoint Configuration Manager (MECM) and standard software platforms such as Windows Server 2016 or newer and with the ability to manage the enterprise desktop environment at an expert level.

Proficiency in creating and maintaining standardized of WindowsImaging (WIM) images in the golden image library.

Skill in managing test lab activities of hardware and software.

Skill in providing Tier III desktop incident support to end-users, analyzing and resolving complex technical issues, and developing and documenting standardized processes.

Ability to make detailed analyses of data and information and make recommendations.

Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.

PREFERRED QUALIFICATIONS

ITIL v3 Foundations Certification.

Experience with MDM (Mobile Device Management) Tools

EDUCATION

A high school diploma or a Certificate of General Education Development (GED).

CERTIFICATIONS AND LICENSES REQUIRED

A state driver's license in good standing.

ITIL v3 or above Foundations Certification or ability to obtain it within 180 days of receiving final offer letter.

NECESSARY SPECIAL FACTORS

Operates vehicle landside and airside (requires AOA permit).

Must be able to work and support technology users at any of the Airports Authority's facilities and locations.

Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

Must be able to work varied schedule of days and outside of the normal 8am-5pm business hours for scheduled and emergency maintenance and upgrades.

WHAT WE OFFER

A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family's health, financial security, and professional growth. Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities. Discover more about our benefits packagehere.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.