Business Office Associate (FGP) - Manhattan, Central Billing Office

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Business Office Associate (FGP) - Manhattan, Central Billing Office.

In this role, the successful candidate, under the direction of the Revenue Cycle Management team and the assigned Manager/ Supervisor, the FGP Business Associate is responsible for obtaining, scanning, and filing patient medical records, working assigned work queues, and facilitating revenue cycle and patient financial needs.

Job Responsibilities:

• Scanning patient financial documents and insurance information for billing purposes
• Accurately and efficiently enter data from various sources, including paper forms and digital documents
• Verify and proofread data for accuracy and completeness, identifying and correcting any errors
• Categorize and classify data according to established guidelines and procedures
• Follow established data entry protocols and quality control procedures.
• Maintain confidentiality and security of sensitive data.
• Adapt to and learn new data entry systems and software as needed.
• Perform other administrative tasks as assigned.
• Maintain cooperative and professional relationships with office and clinical staff.
• Answer phones. Provide information, take messages or redirect calls to the appropriate person.
• Ability to be flexible regarding responsibilities when needed
• Generate reports and perform data analysis as needed.
• All other related duties as required.

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.

Minimum Qualifications:

• High School Diploma or equivalent, required.
• Strong knowledge of Front-end hospital registration and /or practice operations is a must.
• Knowledge of insurance companies' verification and benefit tools including web sites, etc.
• Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence.
• Ability to effectively communicate with a wide variety of personnel including patients, families, physicians and staff.
• Knowledge of medical terminology.
• Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications.
• Training on appropriate systems will be provided.
• Ability to handle matters of highly confidential and sensitive nature.
• Ability to recognize and identify problems, recognize implications and propose alternative solutions.
• Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction.

Preferred Qualifications:

• Associate's Degree plus 2-3 years experiences in hospital admissions or medical records or patient accounts or in related field. EPIC experience is a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $43,656.26 - $66,150.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here