OSHA Training Institute Customer Service Assistant - 140304

DEPARTMENT OVERVIEW

UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access, equity, and social and economic mobility through educational enrichment across the lifespan.

As a fully self-supporting division under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.

Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training spaces and key administrative offices adjacent to the UC San Diego campus, as well as off-campus classroom facilities in nearby University City. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while also maintaining a strong web presence with e-commerce operating 24/7. There are over 90,000 enrollment transactions annually, supported by a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private research and technical assistance programs and activities.

Extended Studies is also responsible for the management and financial, operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community, corporate, and campus events, meetings, conferences, and programs.

POSITION OVERVIEW

The UC San Diego OSHA Training Institute Education Center (OTIEC) is part of a U.S. Department of Labor - OSHA educational program OTI Education Centers which supports OSHA's training and education mission by offering courses and seminars on a variety of safety and health topics and through other programs, based upon regional worker and industry needs. The OTIEC offers multiple occupational safety and health courses and is responsible for training, managing and administering OSHA's Outreach Training Program.

Under the general supervision of the Associate Director and the Outreach Training Department Manager, this position is responsible for all contact with OSHA Outreach trainers and the processing of their conducted Outreach courses. This position provides excellent customer service by assisting Outreach trainers in all aspects of their interaction with OSHA Outreach Training Department, including providing information about the online Storefront reporting portal and database, processing and reviewing all OSHA Outreach reports, printing all Outreach student cards, mailing cards and corresponding letters.

~This position is fully onsite, with a minimum requirement of at least 2 days on site.

~This position is at Division of Extended Studies' 8980 Villa La Jolla Dr. location.

• Strong demonstrated background and experience in customer service.

• Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail.

• Ability to operate PC and the following software packages: Microsoft Word, Access, Outlook email, Excel & Windows.

• Ability to clearly communicate information to a broad variety of people on the phone, in person and in writing.

• Demonstrated ability to work effectively under pressure to meet deadlines with frequent interruptions and changing priorities.

• Excellent interpersonal skills, emphasizing tact, diplomacy and flexibility.

• Ability to work with minimal supervision, initiate tasks, and prioritize activities.

• Ability to operate office equipment: PC, copy machines, printers and fax machines.

• Demonstrated ability to follow oral and written instruction and complete tasks independently.

• Strong demonstrated data entry skills.

• Ability to maintain confidentiality regarding financial and personal information.

• A cover letter is optional, but strongly encouraged.

• Must have reliable transportation. Must be willing to work altered work schedule as required.

• Background check is required for this position.

• This is a part-time 40% limited position until 7/1/2027, with the possibility of extension or conversion to career status.