Telecommunicator 3 / Lead

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary:

The primary purpose of this position is to operate the Safety Operations Center effectively and efficiently 24 hours a day, 365 days a year. The Security Operations Center serves as a vital component of the hospital's overall operational framework, acting as the central hub for communication and security management. The SOC plays a crucial role in ensuring the safety and well-being of patients, staff, and visitors, while facilitating the smooth flow of information throughout the facility.

Responsibilities:

1. Collects, processes, prioritizes and disseminates information from and to multiple resources and agencies under stressful conditions.
2. Dispatches calls for service for officer response, monitors security/panic/fire alarms, and infant protection systems.
3. Collects pertinent data/information, determines and contacts appropriate responding units, enters/maintains calls in CAD database utilizing real time data entry, and provides responding officers with all necessary information.
4. Maintains officer status through the duration of each call.
5. Initiates emergency action plans in case of incident/accidents as directed by policy/requested by hospital staff.
6. Provides essential answering services for UNC Nash Health providers and providers' offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person.
7. Utilize mass communication systems to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, send out overhead alerts/text blasts for codes, notify the fire department or other municipality as directed, and communicate with officers on twoway radio system.
8. The team lead supervises the day-to-day work of employees, assigns work, ensures task are completed within specified timelines.

Other information:

Education Requirements:

• High School Diploma or GED

Licensure/Certification Requirements:

• Certification as a Division of Criminal Information computer operator.
• Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission.

Professional Experience Requirements:

• Sufficient experience to demonstrate ability to work under pressure
• Proven history of leadership experience managing people or teams.

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Communications

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.