New 
Collections Specialist - Columbus, OH
 Kimball Midwest | |
vision insurance, parental leave, paid time off, paid holidays, tuition assistance, 401(k)
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 United States, Ohio, Columbus | |
| 4800 Roberts Road (Show on map) | |
 Jul 13, 2026 | |
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Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist I for our Columbus, Ohio location.
As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots-where employees are recognized as individuals and our culture remains a top priority. Responsibilities * Responsible for the maintenance of customer accounts through collection activity and account research. * Responsible for Tier 2 inbound calls into the Credit & Collections department through multiple channels including voice, text, social media, and Customer or Sales Rep portals. * Follows up with Customers and Sales Representatives within 24 hours of phone or email request. * Works accounts receivable aging reports, collection reports, and sales representative reports as assigned by Credit & Collections Management. * Meet department metric standards on a monthly basis. * Provides superior customer service by maintaining focus on the 2-customer philosophy. * Maintain thorough and accurate documentation on customer account interactions. * Performs other duties as assigned by Credit & Collections Management. Qualifications * 3+ years' experience in Collections, Accounts receivable, or a similar role * B2B collections experience preferred * The ability to resolve complex payment issues * Proficient in Microsoft Office Applications (Outlook, AX, Excel, etc.) * The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form * The ability to read and write small letters and numbers; the ability to make arithmetic calculations * The ability to understand and follow written and oral instructions * Proficient in skip tracing and establishing alternative contacts * The ability to handle confidential information and use discretion while performing job tasks * The successful completion of a ninety (90) day orientation period Additional Information **This is a Monday-Friday role. The shifts are 8 hours with the schedule between the hours of 8:00.am-6:00pm. Will work 9:00am-6:00pm once a week. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify. #LI-KM1 | |