Director, Head of Campaign Orchestration

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Director, Head of Campaign Orchestration is responsible for the strategy, performance and execution of the Campaign Orchestration team. This role is accountable for leading and developing ahigh-performingteam, setting clear priorities, and ensuring theCampaign Orchestration team consistently delivers value to the business through strong partnership and execution. Focused on the US market, the Campaign Orchestration teamtranslates patient and HCP strategies into integrated, personalized engagement journeys and owns the end-to-end orchestration and execution of omnichannel campaigns as a franchise dedicated partner to drive measurable performance.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging.

Essential Functions/Responsibilities

Key Responsibilities:

Strategy & Direction

• Set clear direction for theCampaign Orchestration team, partnering with theSuite LeadofCampaign Orchestration to ensure priorities are aligned withbusiness priorities and teamgoals.

• Serve as a CXO liaison across brand teams, navigating campaigns end-to-end by coordinating across CXO teams - from briefing, content creation, and reviews / approvals through activation across personal and nonpersonal channels.

• Translate businessprioritiesinto clearpriorities,scopeand success measures for the team.

• Provide input into CXO omnichannel and digital capabilities (tech stack, investment needs), leveraging campaign and orchestration insights to inform roadmap decisions.

• Leads customer engagement strategy across digital and personal channels, including branded, non-branded, and unbranded, defining channel mix, audience targeting, and campaign planning, ensuring alignment with overall omnichannel strategy and marketing priorities.

• Lead media activation and performance oversight, including operationalizing search, managing buying across channels, coordinating tentpole campaigns, and partnering with analytics and omnichannel teams on measurement (e.g., MMA, social listening, IQVIA) to operationalize campaign effectiveness.

• Act as the navigator across CXO capabilities, embedding brand context to align teams and ensure cohesive end-to-end orchestration.

• Oversee delivery ofendtoend orchestration and execution of integrated, omnichannel campaigns across franchises.

• Establish structured intake and prioritization processes to ensure orchestration needs are consistently defined, evaluated, and aligned to global and franchise objectives.

• Drive adoption of centralized orchestration standards using campaign and media analytics, including next-best-action and integrated campaign planning approaches, to improve cross-channel coordination and reduce fragmented, manual campaign execution across franchises.

• Ensurethe team delivers high-quality, reliable partnership to stakeholders with clear expectations on scope,timingand outcomes.

• Establish consistent ways of working across franchisesand where possibleimproveclarity,efficiencyand predictability.

• Build and lead a high-performing, scalable team, including setting priorities, managing performance and developing talent to support evolving content production and deployment capabilities.

• Interpret campaign metrics to inform optimization decisions and improve campaign effectiveness.

Collaboration

• Cultivate trusted partnerships and maintain close alignment with all brand teams in a matrixed structure to develop deep understanding of brand context, evolving business needs and brand strategy.

• Partner closely with CXO teams to deliver coordinated omnichannel engagement journeys, fostering strong cross-functional collaboration across including Content Factory, MLR Operations, Digital & Web Ops, Customer Operations, and Advanced Analytics & Optimization teams.

• Serve as the representative for Campaign Orchestration, engaging a broad set of stakeholders across Franchise, Medical Affairs and Market Access leaders to align team priorities with franchise and global objectives.

• Represent the Campaign Orchestration team in cross-functional forums and team-level planning discussions, ensuring franchise needs, dependencies and constraints are clearly communicated and reflected in team priorities.

Required Knowledge, Skills, and Abilities

Technical Skills

• Demonstrated ability to translate strategies into omnichannel engagement plans and coordinate execution

• Deep understanding of journey orchestration platforms, marketing automation systems, and engagement decisioning tools

• Strong analytical skills to measure campaign performance, accelerate experimentation cycles, and optimize customer response rates across marketing, field, and third-party channels.

• Familiarity with MLR review platforms, AI-enabled review systems, and regulated content governance workflows.

• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

• Strong understanding ofcampaign and media analytics and ability to translate insights into actionable improvements across campaigns.

Business Skills

• Customer Journey Understanding - Ability to see customer's end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.

• Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed - supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

• Outside In Thinking - Ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy

• Systems Thinking - Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.

• Adoption - Ability to quickly embrace new tools, new WoW, and behaviours applying with confidence and practical improvement

• Continuous Improvement - Ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo

Required/Preferred Education and Licenses

Qualifications:

• Bachelor's degree in business, healthcare, technology, or related field.

• 10+ years of experience in campaign orchestration, omnichannel marketing, customer engagement, or related commercial capabilities within a pharmaceutical organization.

• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.

• Demonstrated experience leading teams that include Senior Managers, Associate Directors, or equivalent roles, with accountability for team performance, development, and outcomes.

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.

• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

• 20-25% travel will be required.

Jazz Expected Behaviors

• Demonstratesownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

• Leads with curiosityand a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.

• Delivers highperformance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

• Investin continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues andcross functionalpartners.

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

• Communicates with clarity and influence,simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.

#LI-REMOTE

#LI-JAZZYCHUCK