Field Service Manager

The Field Service Manager is responsible for managing the overall selection, preparation, and training of the designated area field service staff. This preparation is designed to facilitate successful delivery and recording of Acme Cryogenic Services offered within the portfolio of products. This position will coordinate with others in the composition of Acme Cryogenics training materials on three levels of delivery: Acme Cryogenics Customers, potential Acme Cryogenics Customers, and internal Acme Cryogenics staff. This role will also help to develop, compile and keep current product documentation in support of installation or servicing of Acme Cryogenics product. This range of products may include activities from product installation, preventive maintenance to upgrades and product refurbishment. This position will work closely with regional counterparts in the Services organization to maintain consistent development and delivery of the technical services products, presentations or training activities. This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal, external or potential customers.

What You'll Do

• Provide quality service to Acme Cryogenics' internal and external customers in all assigned tasks,while always demonstrating Acme Cryogenics Values.
• Ensures timely consistent delivery and reporting on this delivery of Acme Cryogenics
• Services purchased by and owed to customers.
• Develop and deliver programs for Acme Cryogenics Staff, Acme Cryogenics Customers or potential customers.
• Develops and delivers in-service training programs for staff and measures the effectiveness of these programs.
• Prepare and ensure area budgets and training objectives are set, communicated andachieved.
• Provide active participation in regional service training and meetings to ensure consistent material and service delivery
• Supporting elements to ensure successful and consistent customer experience.

Responsibility and Decision-Making Authority:

• Prepares and monitors annual area budgets
• Provides input and feedback to regional leadership on FS goals and progress.

Management/Supervisory Responsibilities:

• Manage a field service team that has responsibilities for installations and services of Acme Cryogenics Products in a designated area of operation.

Knowledge, Skills, and Abilities:

• Must have technical level working knowledge of Acme Cryogenics products.
• Project or product management experience would be valuable
• Internal and external training skills are required.
• Highly developed organizational skills and ability to prioritize, plan and execute are key success factors in this position.
• Exceptional interpersonal and communication skills.

What You'll Bring

• Bachelor's degree in related field or related work experience.
• 10 years' experience in fieldwork and heavy customer contact is considered valuable and a critical key to the success of this position as well as staff development.
• Domestic travel approximately 50% to support and sell Acme Cryogenics installations and services at customer sites.
• Experience with quoting projects is highly desirable.
• Proficient in Microsoft Office Suite.
• Cryogenic experience a plus.

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OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges, OPW is committed to shaping the future of the clean energy industry, and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises, Acme Cryogenics, RegO Products and RegO Products subsidiary, Superior Products all renowned for pioneering solutions in clean energy and the safe handling, transport, and storage of cryogenic liquids and gases. Join us in our journey towards a safer, cleaner tomorrow. To learn more about OPW Clean Energy Solutions, please visit our website:OPW Clean Energy Solutions

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites athttps://careers.dovercorporation.com/. To learn how you can protect yourself, review ourRecruitment Fraud Notice on our careers site.