Director, Clinician Experience

Posting Date

100% Remote Eligible Position

This position requires a clinical license: RN, RD, OR SW license

As the Director of Clinician Experience within the Nursing Services team, you are responsible for defining, developing, and executing a comprehensive strategy to enhance the work life, engagement, and professional journey of our frontline clinical teammates. This critical leadership role broadly oversees the clinician experience across all core facility disciplines, including Registered Nurses (RNs), Patient Care Technicians (PCTs), Social Workers (SWs), and Registered Dietitians (RDs).

You will lead cross-functional initiatives focused on clinician retention, well-being, workflow optimization, and career advancement. By prioritizing the "clinician voice" and aligning our efforts with the Village priorities, you will implement solutions that reduce administrative burden, foster a culture of belonging, and inspire clinicians to choose and grow with DaVita, ultimately enabling them to deliver the highest quality of care to our patients.

• 1. Strategy & Vision
  * Develops and executes the multi-year clinician experience strategy across all clinical disciplines (RN, PCT, SW, RD).
  * Analyzes turnover, engagement, and exit data to identify systemic issues and design targeted interventions.
  * Partners with senior leadership to align clinician experience initiatives with Village-wide strategic goals.

• 2. Program Development & Execution
  * Leads high-impact programs designed to improve retention and economic mobility.
  * Oversees efforts to standardize key facility roles to ensure role clarity, job satisfaction, and top-of-license practice.
  * Manages the scaling and adoption of new clinical engagement programs, awards, and recognition initiatives.

• 3. Cross-Functional Leadership & Workflow Optimization
  * Collaborates with People Services, Clinical Enterprise, Operations, and IT to advocate for workflow improvements and technology solutions (including AI enablement and automation) to reduce administrative friction and give time back to patient care.
  * Effectively navigates matrixed structures to influence stakeholders and drive change management.

• 4. Voice of the Clinician
  * Establishes and maintains continuous feedback loops.
  * Ensures frontline input directly shapes corporate policy, tools, and training.
  * Presents clinician insights and program outcomes concisely and coherently to executive stakeholders.

• EDUCATION AND EXPERIENCE
  • Bachelor's Degree required; Master's Degree in Nursing, Healthcare Administration, Business, or related field strongly preferred.
  • 6 to 8+ years of experience in healthcare operations, clinical leadership, teammate/employee experience, or organizational development.
  • Active clinical license (RN, RD, or MSW) preferred but not strictly required if the candidate possesses deep operational expertise in the dialysis/clinical setting.
  • Proven track record of managing complex, large-scale projects and leading cross-functional teams in a matrixed environment.

ADDITIONAL REQUIREMENTS:

• Commitment to and role model of DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
• Deep empathy and understanding of the day-to-day realities, workflows, and challenges of clinic life for RNs, PCTs, SWs, and RDs.
• Self-directed; able to function independently and as a member of a team to foster a positive work environment.
• Strong written, verbal, and interpersonal communications skills, including the ability to listen effectively and communicate complex information to a diverse audience.
• Demonstrates collaborative and relationship-building skills; ability to interact positively with teammates at all levels of the organization and build coalitions.
• High emotional intelligence and change management expertise, with the ability to influence without direct authority.
• Demonstrates strengths in organizational, analytical, reasoning, critical thinking, and problem-solving skills.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-CM2

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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