Revenue Operations Advisor, ROPS

Posting Date

Job Title: Revenue Operations Adviser, ROPS (Professional Level 1)
Department: Revenue Operations (ROPS)

Position Summary

The Revenue Operations Adviser serves as a strategic link between high-level initiatives and operational execution. Stepping beyond immediate triage, this role synthesizes complex behaviors into scalable workflows. The Adviser is responsible for validating solutions, managing project logistics, and translating strategic plans into effective operational realities. Teammates in this role specialize in a particular area of operations, which could include but is not limited to System Optimization, Quality/Audit/Risk, Payer Intelligence, or Digital Workflow, acting as the primary operational resource to drive consensus and successfully roll out new initiatives within their specific domain.

Core Responsibilities

• Project Coordination & Governance: Serve as the primary liaison between ROPS, Field Operations, and external vendors. Maintain comprehensive project tracking logs, anticipate scheduling conflicts, and manage formal project documentation (Charters, Risk Registers).
• Operational Validation & Risk Analysis: Review proposed system configurations against complex operational scenarios. Develop and execute detailed test cases based on real-world accounts to validate that system logic solves the actual business problem.
• Process Deployment & Translation: Translate technical requirements into clear operational terms ("what," "how," and "why"). Author user-friendly SOPs and provide direct support during launch phases to troubleshoot unforeseen issues in real-time.
• Stakeholder Management & Consensus: Employ influence without direct authority to motivate teams and drive consensus on key decisions, skillfully negotiating and resolving conflicts among stakeholders.

Specialized Focus Area (Teammate will own ONE of the following):

• System Optimization SME: Design and enhance system rules (e.g., eligibility, billing setup) to reduce manual decision-making; translate technical release notes into operational realities.
• Quality, Audit & Risk SME: Manage the execution of risk assessments, ensure adherence to SLA standards for audits, and advise leaders on operational responses to compliance findings.
• Payer Intelligence SME: Anticipate shifts in payer behavior, proactively design workflow changes to address regulatory updates, and educate the floor on evolving payer rules.
• Digital Workflow SME: Translate the behavior of automated models and AI agents into clear user guidelines, ensuring the team successfully adopts and works alongside new digital tools.

Minimum Qualifications & Competencies

• Experience: 5+ years of professional experience, including at least 3 years in Revenue Operations resolving high-complexity accounts, system implementation, or process improvement.
• RCM & Regulatory Mastery: Expert knowledge of the end-to-end revenue cycle and major payer regulations (Commercial, Medicare, Medicaid, HIPAA, No Surprises Act).
• Systems & Technical Skills: Deep working knowledge of core systems (e.g., Nautilus, Reggie, Oliver). Basic proficiency in data analysis using SQL, Excel, and/or Tableau is preferred.
• Strategic Thinking & Problem Solving: Strong critical thinking skills to diagnose root causes of execution issues, understand upstream drivers, and propose viable solutions.

Communication & Collaboration: Exceptional ability to distill complex information into actionable messages and build trust across diverse functions

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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