Staffing Assistant

JOB SUMMARY:

The Staffing Assistant is responsible for serving as the point-person for employers, applicants and new hires providing administrative and program support.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Recruit, relocate and retain potential candidates for temporary employment
• Coordinates processing all pre-placement requirements including pre-screening interviews, skills testing and assessment and reference checks
• Makes all job offers, processes requests for pre-employment screenings including criminal background checks, educational verifications and drug testing as needed; tracks results of all pre-employment screenings, sending out adverse action and/or withdrawal of offer letters when necessary
• Coordinates all new hire paperwork, including creating and retention of new hire files
• Completes I9 eligibility verification, retention and audits
• Reviews Annual Insurance Option collection and retention
• Provides orientation training to all new hires
• Participates in career fairs
• Reviews referred clients' resumes, interests and abilities for appropriateness of skills, experience, and knowledge in relation to employer needs and requirements
• Coordinates and obtains client referrals from either WFD placement staff (internal referrals) or outside agencies (external referrals)
• Contacts employers directly to obtain specific information about job orders including position requirements, length of assignment (if temporary), work rules/standards, etc.
• Creates and maintains a client database logging all interactions and placement activity including assessment/testing scores, geographic locations able to travel to, assignments completed with feedback from employer and other pertinent information
• Works to create a pool of "ready-to-work" clients to fill job orders quickly and efficiently while working towards meeting established annual placement goals
• Responsible for terminations, rescinding of offers, downsizing and outsourcing as required
• Utilizes GIC's data management systems to produce statistical reports and narratives on placements as needed
• Responds to unemployment claims, provides termination details, and payroll related information
• Provide support to audit and reconcile payroll as needed
• Maintains up-to-date record keeping in GIC's data management systems
• Other administrative and support duties as required

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent required
• Three years of experience in a customer service, account management, client services, staffing services or administrative role required

SCOPE OF SUPERVISION:

• No supervisory responsibilities

CERTIFICATES, LICENSES, REGISTRATIONS:

• A current valid and unrestricted driver's license and be fully insured according to Maryland law preferred

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effective written, verbal and listening communication skills with the ability to convey and understand information and operate with transparency
• Able to use effective problem solving and conflict resolution/management techniques to deescalate issues that may arise
• Strong attention to detail and organizational skills to effectively manage multiple priorities, tasks and deadlines with little direct supervision
• Intermediate level computer skills with working knowledge of Microsoft Office products including Word, PowerPoint, Excel and Outlook; Intermediate comfort level with using the Internet to research and obtain information
• Strong customer service skills and ability to successful build effective working relationships
• Ability to work successfully independently and as part of a larger unit, department or team
• Compassion and respect for persons with special needs and barriers to employment

PHYSICAL REQUIREMENTS:

X Sedentary

Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons

TRAVEL REQUIREMENTS:

Travel is defined as travel to all areas within Goodwill's territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights may be required but is typically planned in advance. In some cases, travel may be unplanned.

None

Up to 25% of working time

Up to 50% of working time

Up to 75% of working time

More than 75% of working time

Must have access to personal vehicle

Company vehicle to be provided for business related travel. Required to operate vehicle in safe and lawful manner and according to company policy

WORK ENVIRONMENT:

X Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quite.