Midland Bath + Kitchen Showroom Sales Consultant

Bath + Kitchen Showroom Consultant Job Description

THE IMPACT YOU'LL MAKE

As a Showroom Consultant, you will leverage your technical knowledge and superior customer service skills to help create customers for life! Your primary responsibility will be to achieve sales and margin targets within the categories we display. As a Showroom Consultant, you will provide remarkable end-to-end experiences for end users and develop long-lasting relationships with designers, smaller custom builders, and high-end remodelers as part of the Bath & Kitchen eco-system.

WHAT YOU'LL BRING

Passion for sales and customer satisfaction

Ability to build rapport by establishing a good first impression and build trust by exhibiting our values

Delivery of agreed upon promises and co creation future growth opportunities

Technical knowledge of appliances

Ability to develop a portfolio of business consisting of designers, smaller custom builders (<5homes per year), and high-end remodelers

KEY RESPONSIBILITIES

SALES

• Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale.
• Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards.
• Grow customer base within company targets, Average Monthly Active Accounts.
• Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers.
• Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling.
• Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking.
• Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.
• Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline.
• Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business.
• Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling.
• Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry.
• Attend showroom functions, CEUs, and events as means to acquire leads.

CUSTOMER FOCUS

• Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts.
• Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships.
• Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives.

COMMUNICATION

• Respond with urgency and within 1 business day.
• Attend daily huddles with manager and monthly touch bases.
• Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support.
• Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes.
• Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.

ADMINISTRATIVE

• Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy.
• Track weekly sales progress and complete assigned training.
• Maintain the highest ethical standards consistent with good judgement, company policy and objectives
• Assist with credit and collections of accounts receivable as needed.

YOUR BACKGROUND:

Proficient in Excel, Word, Outlook

Preferred Experience

3+ years in sales with demonstrated success

Experience in home furnishings or home improvement or complex sales cycle

Experience with higher-end products/service