Senior Manager, Ambulatory Capacity Management

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK!We are hiring a Senior Manager to join the newly developed Ambulatory Capacity Management (ACM) team. We collaborate with multiple departments to influence, define, and execute key strategic & tactical priorities in the areas of access, templates, EPIC, and ambulatory operations.

The Senior Manager will develop and lead a team of operational resources, skilled in outpatient operations and awareness of the EPIC Cadence application. They will work closely with departments to support access, technical enhancements, and templates following organizational and departmental guiding principles.

A resume and letter of intent are required for consideration. The letter of intent will be used to assess candidate interest, relevant background, and alignment with the role, and to help prioritize candidates for interview selection.

Role Overview:

• Partner with key stakeholders across MSK to create positive working relationships, including the ACM team, Operations Managers, Clinical Departments, Patient Access Services (PAS), EPIC, Analytics and others
• Work with clinical and operational leadership to partner in assessing access and establishing recommendations to ensure effective access
• Lead and influence the design, build, iteration of new and existing data streams and dashboards
• Ongoing review of data & metrics to link access efforts with templates and ensure appropriate alignment with institutional and departmental priorities
• Overseeing the development, implementation, and ongoing optimization of operational systems & processes

Key Qualifications:

• 4+ years of experience in staff management in an academic, access, or outpatient/ambulatory operations setting
• Strong technical understanding of customer relations, along with excellent leadership, organization, time management, and communication skills
• Experience with data collection and analysis, and proficiency in tools such as Tableau, Excel, PowerPoint, Word, etc.
• Strong analytic and decision-making abilities

Core Skills:

• Skilled in management, including strategy development, prioritization, action planning, execution, and development of monitoring tools
• Ability to manage multiple, competing priorities within the context of a complex and large organization
• Excellent ability to work with senior organizational leadership and with staff across complex multi-entity organization
• Excellent interpersonal skills are required along with experience in working with multi-disciplinary groups

Additional Information:

• Application process: Resume and letter of intent required
• Schedule:Monday - Friday, (flexible hours, hybrid schedule)
• Location: NYC
• Reporting to: Director, ACM

Helpful Links:

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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