Enrollment Service Representative

The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish.

This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.

* Assist customers throughout the full enrollment process

* Serve as the main point of contact from account initiation to activation

* Clearly explain service details, costs, and enrollment steps

* Provide training and guidance to customers during onboarding

* Handle high-volume inbound/outbound phone interactions

* Maintain accurate records and documentation

* Ensure a high level of customer satisfaction

* Proven customer service experience (phone-based preferred)

* Strong phone etiquette and communication skills

* Ability to multitask in a fast-paced environment

* Quick learner with strong information retention skills

* High level of attention to detail

* Reliable attendance and dependability

* Prior experience in benefits, healthcare, or enrollment services

Candidates must be available for onsite interviews.